Customer Service Manager

Theresa Peak

**** ********* ******, **. ********, SC 29466

cell: 843-***-****

email: ***********@*****.***

EXPERIENCE:

*/** -******* ****** ***, Ltd., Mount Pleasant, SC

Customer Account Manager for a specialty paper company.

. Created and developed the existing accounting department at

company.

. Customer accounts receivable. Monthly sales $1 million+.

. Prepared monthly financial and sales reports for submission

to headquarters.

. Vendor accounts payable.

. Monthly bank reconciliation.

. International and domestic wiring of funds to UK, China and

Germany corporate offices.

. Prepared customer/vendor monthly statements.

. Collection of outstanding invoices.

. Customer service - processed customer purchase orders.

. Managed and executed company petty cash disbursements.

. Prepared documents and itineraries for domestic and

international travel.

. Issued staff health and auto monthly allowances.

. Maintained staff expense reports and credit card purchase

receipts.

. Maintained company employee pension plan.

. Prepared company credit applications and prepared customer

credit reference forms.

3/06 - 8/07 Winsor South, LLC, Charleston, SC

Project management/administrative assistant for a residential

builder/developer.

. Supported project management, field staff and accounting

office.

. Contract administration and bid solicitation.

. Secured permits and plans for new construction of homes.

. Contact and coordination with Architectural Review Board -

Daniel Island.

. Videotaped and photographed phases of construction of new

homes.

. Daily customer service with clients and homeowners -

problem solving.

. Conducted final walk-throughs and punch lists with new

homeowners.

. Assembled and compiled brochures of new listings; compiled

closing books.

. Arranged appointments for closings with attorneys and new

homeowners.

. Assisted with vendor/subcontractor management.

. Installed, set up and maintained subcontractor database and

workman's compensation database.

. Assistant Property Manager for office building and retail

stores owned by Winsor South.

. Handled maintenance calls from tenants; scheduled and

oversaw subcontractors and cleaning companies performing

repairs and maintenance at buildings.

7/02 -9/04 Old Dominion Realtors, Mount Pleasant, SC

Office Manager for a privately owned real estate company. Worked

for the broker-in-charge/owner,

property managers and 15 sales associates.

. Set up appointments for showings.

. Customer service.

. Entered new property listings into the MLS system.

. Monthly inventory.

. Scanned pictures and created brochures and flyers for each

new listing.

. Ordered office supplies, made daily bank deposits,

distribution of mail.

. Collected and recorded monthly rents for the property

managers.

. Completed the necessary paperwork and figured commissions for

each agent for all closings.

. Scanned and emailed photographs and ads of new listings to

local newspapers.

. Created and produced mass mailing lists for agents.

11/94 - 9/01 Bard, Rao + Athanas Consulting Engineers, Inc., Watertown,

MA

5/98 - 9/01 Manager of the Specification Department

11/94 - 5/98 Administration Supervisor

OTHER SKILLS: Proficient in Microsoft Office, Word and WordPerfect,

Excel, Outlook, QuickBooks Premiere and internet. Office

equipment such as printers, scanners, fax and CAD plotter.

CTAR/Multiple Listing System (MLS). Excellent Customer

Service. Independent problem solving skills. Notary Public.

VOLUNTEER: My Sister's House, Charleston, SC

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