Quality Assurance Management
Resume:
ANGELA E. ALLEN
Flushing, NY 11367
Phone: 347-***-****
E-mail: ******.********@*****.***
CAREER PROFILE
RF Engineering / Microwave Engineering / Special Project Management /
Business Analytics Liaison Affairs / Public Speaking and Public Relations /
Technical Documentation
Publishing, Proofreading & Text Editing / Customer Communications
Expertise in evaluating the performance of business solutions, identifying
opportunities for improvement and refining processes for future program
releases.
Proven success in identifying opportunities and realizing value through
effective use of strategic cost management tools.
Solid facilitation skills to gather the necessary information to document
and/or develop a plan - strategic/tactical.
Self starter and exceptionally fast learner with good
quantitative/analytical skills, ability to communicate effectively with
multiple stakeholders and have good project management skills.
Excellent documentation (functional & technical) of the overall process -
source(s), business logic, and target.
Outstanding presentation, communication and interpersonal relations skills.
PROFESSIONAL EXPERIENCE:
CAG INTAKE TECHNICIAN 2010-
Present
DEPARTMENT OF THE TREASURY - OFFICE OF THE COMPTROLLER OF THE CURRENCY
Operated BMC Remedy Ticketing System used for review and analysis
correspondence received in of the Office of the Comptroller of the Currency
(OCC) which charters regulates and supervises all national banks.
Assisting OCC's Customer Assistance Group (CAG) with consumer complaints
regarding national banks received from the general public, federal and
state agencies, consumer advocacy groups, and the U.S. Congress. Handling
highly confidential consumer information. Determine the proper issue codes
and forwarding complaints to the appropriate bank, State or Federal
Regulatory Agency.
PRINCIPAL DESIGNER
2007-2010
THE INTERIOR VIEW
Oversaw commercial and residential projects from concept to completion
through collaboration with design professionals. Work productively and
effectively relating well with all management levels dealing successfully
with a wide range of personalities. Meet deadlines while always working
handling effectively everyday stress and pressure.
Angela E. Allen - Page 2
DEPARTMENT OF TRANSPORTATION
FEDERAL AVIATION ADMINISTRATION,
2001-2007
Electronics Engineer, Technical Operations (2005-2007)
Electronics Technician, QUALITY ASSURANCE Team (2003-2005)
Student Intern, Easterwood Airport, College Station, TX (2001-2003)
Fast-track promotion through a series of increasingly responsible positions
in the FAAs Airway Facilities/Technical Operations Division. Member of a 16-
person engineering team providing technical support, on-site assistance, as
well as instructional design, procedure and policy oversight. Held bottom-
line responsibility for funding Microwave Radio Communication Link (RCL)
realignments and equipment optimization.
FAA Contributions & Achievements
RF and Microwave Engineering
Acted as lead regional liaison for program support of over 300 microwave
point-to-point communication facilities within a 5 state area. Evaluated RF
communications facilities for quality assurance of equipment operating
parameters, policies and procedures of the FAA.
Performance & Quality Assurance
Performed as technical evaluator on National Airspace Technical Evaluation
Team for RF communication systems for quality assurance of equipment
operating parameters, policies and procedures of the FAA.
Policy and Procedure Development
Key participant on instructional handbook committee to update and
consolidate electronic equipment maintenance handbooks utilized by FAA
field system specialists. Consolidated comments of updated policy and
instructional procedure handbooks from field specialists and staff directly
affected by changes included within the documents.
Project Planning, Funding & Field Management
Independently coordinated biennial realignments of Microwave Radio
Communication Links within the Southwest Region. Worked in collaboration
with field office managers and Headquarters in Washington, D.C. to
establish the appropriation of funds to be distributed to system management
offices. Gained input from various field offices and within the southwest
region via telephone conferences in order to resolve personnel and funding
issues. Conducted feasibility assessments of Radio Communication Link
towers and proposed projects to evaluate risk, complexity, cost,
development time, interactivity, and long-term financial value. Provided
input to microwave engineers for data analysis of Radio Communication Link
towers for line-of-sight (LOS), topographical, aural quality issues.
Conducted cost-benefit analysis in regards to land lease and government-
owned facilities.
Training and Development
Acted as an administrator in the training and development of engineers and
administrative staff for the online Change Proposal Program that
streamlined modification requests and technical optimization of standard
equipment for site-specific needs and requirements.
Angela Allen - Page 3
Environmental Automated Test Technician 2000
REMEC WIRELESS, INC.
Remedy Intelligent Staffing
Performed environmental testing internship for wireless internet
transmitters and receivers using state-of-the-art testing stations and
equipment.
Assisted with modification of source code in Visual C++ for process
improvement of testing station for increased efficiency in production of
successfully tested wireless units.
EDUCATION:
Bachelor of Science Degree in Electronics Engineering Technology, December
2002
TEXAS A&M UNIVERSITY, College Station, Texas
COMPUTER SKILLS:
Mac OS X, Microsoft Windows, Word, Excel, Outlook, Power Point, Project,
Publisher, PSPICE, AutoCAD, Adobe InDesign, Adobe Illustrator, Net +
Certified
PROFESSIONAL ORGANIZATION:
Toastmasters International
Secretary, 2007
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