Project Manager Sales
Resume:
Tillman, Kristi
Austin, TX 78717
************@*****.***
Education: Associates of Applied Science Degree in Business Administration (current)
Objective: To obtain a position for a highly recognized company using my training, sales, marketing and customer service
experience to meet departmental and organizational goals.
April 2010-Current BHI
Customer Relationship Manager
• Act as primary internal and external point of contact for assigned advertiser accounts
• Responsible for on-time/on budget launch and execution of assigned campaigns
• Coordinate all aspects of client’s product implementation from post-contracting signs through planning, activation, and
training
• Develop and execute a start-to-finish campaign strategy for each advertiser, including: technology, creative, media, data
analysis, and data optimization
• Proactively interact with builder clients to ensure integrity of data listed on BHI’s website
• Review creative files to ensure they meet BDX creative requirements
• Traffic new campaigns
• Manage inventory and forecast avails for BDX website and partners
• Support national sales team, and other internal departments with reporting, analytics, and best practices
• Routinely manage performance and delivery and optimize as necessary
• Provide direct support for customer including reporting, invoicing, and daily communication. Act as a liaison between
client, and operations team.
• Interact with clients to troubleshoot problems in order to achieve and maintain high level of customer satisfaction
• Create performance indicators and tracking metrics in order to improve support to client and overall BHI performance
• Collaborate with and/or manage supporting client service analyst
February 2004-December 2008 Sprint/Nextel
Project Manager
• Business professional project manager assigned to company’s fortune 500 complex, high profile, high-revenue
generating accounts
• Responsible for all project management duties, including overseeing, coordinating, and monitoring project progress
from start to finish
• Process reports daily used to analyze information regarding billing, & changing trends
• Manage all outage issues, coordinating between engineering & customers
• Coordinate all installs between vendors and customers
• Meet with customers on a need basis for oral presentations to train & update on features as well as operations of all
equipment and accessories used
• Develop and present training methods to help provide feedback from all inquires via email, phone, inside sales, &
outside sales
• Establish a professional rapports with customers through active listening and probing to resolve issues
• Apply action plans of change based on current customer services needs
• Identify customer needs by presenting appropriate Sprint/Nextel products and services
• Resolve all escalated issues with tact and professionalism
• Consistently meet all monthly goals
Retention Accounts Manager
• Managed individual and business account with over 75 units using a systematic software system
• Extensive research to resolve all billing and network issues
• Proactively contact customers regarding all promotions and services available
• Process equipment orders with high levels of accuracy to ensure efficient turnover of company merchandise
• Tenure SME representative training all new hire account managers
• Develop training programs for new individuals to assist with coaching needs
• Provide monthly stats for individuals used for continued coaching
Retail Sales Consultant
• Introduce prospective & existing customers to Sprint/Nextel products
• Solicited customers monthly to promote services
• Researched new and existing customer accounts using a propitiatory software systems to resolve billing, technical, and
equipment issues
• Responsible for meeting and exceeding service and sales objectives
• Consistently exceeding strategic and sales objectives by 15%
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