Customer Service Sales

REGINALD K NORRIS

*** ****** ****** **, *** - Washington, DC 20032 - Cell 202-***-**** - *********@*****.***

Summary Dedicated Customer Service professional offering 9 years of diversified experience. Excellent

communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as

meeting or surpassing company expectations. Able to focus on projects, develop strategies and

meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on

knowledge, professionalism, and integrity.

Work Experience

2008 - Present Public Safety Officer

Allied Barton Security Washington, DC

Maintained detailed records of security incidents and law enforcement actions. Monitored all

security equipment, ensuring full functionality. Conducted interior and exterior patrols, fire and

safety checks and Brinks delivery procedures. Dealt with a variety of situations: accidents,

vandalism, trespassing, robbery, abuse, etc. Provided security, working cooperatively with

local municipal law enforcement teams. Participated in regular training on weapons and safety.

2007 - 2008 Customer Account Representative

Comcast Rockville, MD

Relieved on each help desk area, rapidly refining both technical expertise and

communication talents that prompted several offers to supervise the area in the

absence of senior personnel. Performed all aspects of customer service and

satisfaction, including answering busy multi-line phone system, coordinating

special promotions, and providing detailed information for various products.

Consistently provided excellent, informed customer service and maintained

strong reliable work ethic. Initiated actions to insure optimal response times and

service levels; handle escalated matters; approve credits. Handled inbound sales

duties, including order entry processing and fulfillment. Resolved billing

questions and disputes, initiated customer calls, and performed data entry.

Provided product information, pricing, quotations and delivery information to

customers. Displayed professionalism and product knowledge, which

contributed to an increase in inquiry-to-order capture rate. Provided a high level

of customer service and client relations based on outstanding communication

and interpersonal skills.

2003 - 2007 Office Supply Specialist/Inventory and Receiving Specialist

Staples Washington, DC

Provided exceptional customer service and support. Advised customers on

purchases. Counted cash; and reconciled charge sales and cash receipts with

total sales to verify accuracy of transactions. Balanced cash drawer daily.

Observed checking, billing, and cashiering activities. Accurately and efficiently

operated cash register and filled orders, keeping waiting time for customers to a

minimum. Developed close and personal relationships with clients to ensure

customer loyalty and retention. Advised customers on new styles, fashion

trends, and product features. Acquired an expertise in customer service and

"closing the sale". Established shipping and receiving procedures, which

streamlined operations and increased efficiency.

2001 - 2000 Telesales Representative

Access Worldwide Telac Rosslyn, VA

Resolved billing and service complaints and referred grievances to designated

departments for investigation. Supported clerical and order processing needs of

sales staff and parts department. Performed all aspects of customer service and

satisfaction, including answering busy multi-line phone system, coordinating

special promotions, and providing detailed information for various products.

Consistently provided excellent, informed customer service and maintained

strong reliable work ethic. Resurrected inactive accounts through consistent

sales calls. Developed loyal customer base and increased sales volume through

personal attention to customer.

2001 - 2002 Information Aide/Guest Services

Friends of the National Zoo Washington, DC

Maintained a high level of customer serve and professionalism. Communicated

information clearly and accurately. Communicated with customers daily. Assisted

customers with inquiries and provided all pertinent information. Trained both

new and existing personnel in company customer service protocol. Handled

returns and exchanges of defective products for customers.

Skills and Achievements Certified in adult and child CPR and First Aide, fluent with all MS Office

applications(Word, Excel, Power Point), fluent with all Adobe software(Dreamweaver,

Flash Catalyst, Photoshop)

References Available upon request

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