Customer Service Sales

Ruchika Verma

***********@*****.***

Career Objective:

To apply my knowledge and experience to solving biological problems and

developing sustainable novel technologies.

Personal Skills:

. Competent knowledge in fields of Biology, Chemistry, Pharmaceuticals

and Computer science

. Proficient ability of applying the acquired knowledge to practical

purposes

. Strong analytical, problem solving, data evaluation and statistical

skills

. Ability to establish sound communication and coordination between

personnel across various levels

. Excellent presentation and report making abilities

. Enthusiastic self starter, with excellent team skills and affective

time management skills

Technical Competence:

. Knowledge of C, JAVA(Core), JAVA(Advanced), PERL, HTML, DHTML, XML,

Visual Basics 6, SQL

. Access

. MS Office, Statistical analysis software-SPSS

. Trained in using Advanced JAVA from a Government of India recognized

institute.

Bioinformatics skills:

. Ability to handle large data sets as microarrays, sequencing,

proteomics and imaging data

. Extensive knowledge of current genomic technologies

. Excellent learning experience at Biotech, Pharmaceutical and Drug

Discovery

. Adept with using databases and data analysis tools :GenBank, EMBL,

DDBJ, Ensembl, Contig, dbSNP, SwissProt, PIR, Pfam, PROSITE, BLOCKS,

PRINTS, Interpro, SMART, STRINGS, DIP, BOND, SCOP, CATH, COG, KEGG,

BRENDA, OMIM, Entrez(NCBI), BLAST suite, FASTA, CLUSTALW,TOF etc.

. Rasmol, Spdbv, Swiss-Model, 3D-PSSM, GROMACS, Cn-3D etc.

. Statictical Packages: R Package etc.

Educational Qualifications:

. M.S. in Bioinformatics

2011

Panjab University, India

. B.S. in Science

2009

Panjab University, India

Work Experience:

Computer Teacher

2011

CMS Computer Education Group, Chandigarh, India

. Provided fundamental programming along with computer applications to

students.

. Taught basics of Microsoft Office, Internet, C, JAVA,PERL

. Made live projects to make student understand practical

. Encouraged students to unravel problems using trial and error approach

. Assisted students in connecting math, science and technological

principles to everyday life

Cashier

2010

Shoprite Supermarket, Carteret, NJ

. Recognized, priced and stored merchandise.

. Handled all the complaints from customers with sensitivity.

. Assisted other colleagues in all cash register responsibilities including

balancing, handling customer purchases, and organizing cash register.

Sales Associate/Cashier

Albertsons,Irvine,CA

2007

. Operated the cash register in accordance with policies and procedures.

. Developed positive customer relationships.

. Ensured proper merchandise presentation.

. Helped consumers with general promotions in store and all store

products.

. Work with vendors concerning price and availability of the products.

. Understood all the responsibilities at work place including safety.

Demonstrator

2007

Warehouse Demonstration Services, Tustin, CA

. Demonstrated merchandise and products to customers to promote sales

. Displayed product and explained features to customers

. Explained merits and de-merits persuading customer to buy products

. Used graphics, charts and other statistics to facilitate demonstration

. Trained other demonstrators

Sales Associate/Cashier

Bargain Man Stores, Elizabeth, NJ

2005

Conway Stores, Newark Liberty International Airport, Newark, NJ

2005

. Ensure that each customer receives outstanding service by providing a

friendly environment, which included greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects of

customer service.

. Maintain an awareness of all promotions and advertisements.

. Assist in processing and replenishing merchandise and monitoring floor

stock.

. Communicate customer requests to management.

Contact this candidate