Customer Service Administrative Assistant

Iesha Reaves

***** ******** ** (***)

***-****

Silver Spring, MD 20906

********@*******.***

Overview

A highly enthused, results-focused Administrative Assistant, as well as an

A/P and A/R professional who has demonstrated strong performance skills as

a group leader, as well as the capabilities to work independently. Proven

ability to accurately perform challenge task; which involve precision,

attention to detail, and set priorities and organize operations for optimal

results.

Areas of strength include, but not limited to:

. Accounts Payable and Receivable

. Leadership/Management Skills

. Organizational Skills

. Computer Literacy

. Client Service and Relations

. Researching, Analyzing, and Problem Solving

. Communication Skills

Professional Experience

Garza, Regan & Associates P.C.

Rockville, MD 09/2009 - 04/2010

Administrative Assistant

. Provided executive level administrative support by demonstrating

expertise in file management and storage, phone and personal

reception, assisting and relieving management of administrative

duties.

. Performed bookkeeping functions such as tracking building revenue and

expenses on a monthly basis.

. Possess technical proficiency in operating multiline phone systems,

copiers, printers, fax machines, computers, and software including MS

Word, Excel, Outlook, and PowerPoint.

. Organized office activities, maintained supplies, prepared direct

mailings and correspondence.

iControl Systems USA, LLC

Rockville, MD 10/2007- 8/2009

Accounts Payable Analysts

. Researched and analyzed billing differences between retailer invoices

and wholesaler invoices received using an in-house system and excel

spreadsheets.

. Recalculated payment histories for vendors by exporting and importing

data, compiling data into reports using pivot tables, and

reviewing/analyzing electronic files.

. Corrected and adjusted pricing differences on the system and requested

for vendor payments.

. Other duties included fielding telephone calls, filling and data

entry.

. Provided guidance and training to new hired analysts that also include

computer and internet research skills.

. Liaison between all levels of management, staff, and external

customers due to flexibility and quick learning skills, good

communications and interpersonal skills.

Iesha Reaves

Page 2

Navy Exchange

Oak Harbor, WA 5/2006-8/2007

Customer Service Representative

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, and all other aspects of

customer service.

. Maintain an awareness of all promotions and advertisements. Accurately

and efficiently ring on registers and accurately maintain all cash.

Navy Exchange

Oak Harbor, WA 5/2005-8/2005

Cashier (Summer Job while in School)

. Accurately and efficiently ring on registers and accurately maintain

all cash. Communicate customer requests to management.

. Maintain orderly appearance of register area and supplies stocked. Any

other tasks as assigned from time to time by any management.

Education

Washington State University

Pullman, WA

Bachelors of Art in Business Administration Degree - 8/2007

Major: Marketing

References

Lisa Parkhurst

Company: Garza, Regan & Associates

Title: Office Manager/Paralegal

Phone Number: 301-***-****

Anna Hsieh

Company: iControl

Title: CFO

Phone Number: 240-***-****

Gail Maloney

Company: Whidbey Island NEX

Title: Supervisor of Front Lines

Phone Number: 360-***-****

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