Customer Service Front Desk

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Mila Bubly

12501 Lizzie Place Keller, TX 76244 Home: 817-***-**** Email: *********@*****.***

Receptionist

Customer Service MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (50 WPM)

Computer Skills: Word Excel PowerPoint QuickBooks Internet Outlook Windows

Vista/XP

Language: Fluent in Spanish. Excellent customer service with Spanish speakers.

Professional Experience

Precision Press & Label (Fort Worth,TX) Receptionist, 10/07 to 6/11

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Consorcio Minero Horizonte ( Lima, Peru) Secretary, 3/99 to 6/03

Education

San Ignacio de Loyola (Lima, Peru)

Secretary Certificate, 2001

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