Project Manager Management

Krishna Ramakrishna

Email: *******.***********@*****.***. Phone: (H): 312-***-**** (M): 312-***-****

Objective: To obtain a challenging position in senior management where I can utilize my skills

and work experience for successful E2E implementations of Banking and Financial services

programs.

Summary: 14 + Years of overall experience in E2E implementations of multiple projects as Sr.

Program Manager in Banking, Securities, Payments, Credit Cards, Financial Messaging,

Mortgage and Manufacturing industries. Strong analytical and communication skills. Strong

Knowledge in global trade & banking, financial messaging, middle office, clearing and settlement

processing. Energetic individual, positive attitude team player and extensive experience working

with banking clients. Strong Technical Skills with focus on successful simultaneous delivery for

multiple accounts within schedule under budget and time constraints.

Skills:

Databases: Oracle, Sybase, Dbase III, MS-Access.

Languages: C++, VB, VC, Java, Perl, Shell scripting.

Operating Systems: Windows (2000, 98, 95, NT), Sun OS, HP-UX (10, 11, 11i), IBM AIX,

Aseries, OS/390

Application Software: BEA Tuxedo, WebMETHODS, Ascential DataStage TX, Tibco

Rendevous, IBM MQ Series, SQA Suite, Visual Basic (6.0, 5.0, 4.0),

MS-Office, Lotus Smart Suite, AutoCAD (10- 14), Entrust Suite, PKI,

Netscape Enterprise server, HP-ITO, HP-NNM, HP-OpenView, MS-

Front page, HP-MC Service Guard, Oracle web server, Vantive, active

works, Heliograph, MS Visio, Siteminder.

Certifications/Training:

BEA Tuxedo – Tuxedo 7.1/6.5/6.4 –at SWIFT Training.

WebMETHODS - Active WORKS - SWIFT Training.

TIBCO – TIBCO suite at SWIFT Training.

Sun - Java/EJB/Java Beans Training at SWIFT.

Rational – ClearCASE, SQA Suite Training at SWIFT.

Segue Systems – Silk Training at SWIFT

HP – Measureware, NNM, MC/Service Guard, ITO 4.0/5.3.

Oracle – RDBMS 9.x/ 8.x/7.x/6.x

IBM MQSeries – 5.x training at SWIFT.

Work experience:

3/06 – 12/10 Wipro Technologies, New York

Global Program Manager

Current Role: Global Program Manager for Intellimatch Global Reconciliations Program, Credit

Suisse. Liason with Counterparts on Client Side Geographic MD’s & CIO’s for respective LOB’s

Clients Managed:

1) Citibank N.A ICG – Receivables Vision – Banking & Treasury

Domain: Treasury, Payments receivables.

2) Credit Suisse – Intellimatch Reconciliations Program.

Annual Budget $ 17.1 Million. Team Size – 235 FTE’s.

Locations: New York, Raleigh, London, Pune & Singapore.

Domain: IB, PB, Treasury, Payments and & BO Reconciliations.

Technology Teams: Mainframe, Java, Intellimatch, .NET, testing.

3) 5/3rd Bancorp Cincinnati – Credit Card Processing System (FTPS Program).

Annual Budget $ 6.8 Million. Team Size – 87 FTE’s.

4) US Bank Minneapolis – Multiple Programs.

Annual Budget $ 5.1 Million. Team Size – 103 FTE’s.

5) Bank of Montreal (BMO), Canada. Enterprise wide Programs.

Annual Budget $ 9.8 Million. Team Size – 95 FTE’s.

Responsibilities:

• Generated recurring annual revenue of 3.5 Million USD for FY 06-07 & 07-08 from 5/3rd

Bank.

• Generated recurring annual revenue of 2.7 Million USD for FY 07-08 from US Bank.

• Setup Bank of Montreal (BMO) ODC with expected recurring revenue of 3.1 million for 07-08

• Key member of GMAC RFP response team.

• In charge for all PMO activities within Pune banking vertical.

• Optimum resource management to manage onsite-offshore ratio, Bulge mix ratio, Rookie

Ratio, resource planning, resource rampup-rampdown, & resource rotation.

• Conduct Quarterly engagement status meetings with executive management in Cincinnati,

OH and Minneapolis, MN.

• Fortnightly interaction and status monitoring with 5/3rd Bank & US Bank Executive

Management.

• Weekly interaction and status monitoring with 5/3rd Bank & US Bank Mid

Management/stakeholders.

• Lead RFI/RFP Process & Onsite Due Diligence teams for multiple engagements.

• Monitor engagement health and management of all delivery (development/testing) from Wipro

in Mainframe, Open Systems and Application product technologies.

• Manage planning, estimation and delivery for projects with respective program/project

managers.

• Ensure quality deliverables from the team in line with Wipro delivery policies.

• Day to Day interaction with the LOB Client Managers

• Lead mentor for Wipro’s stall at SIBOS 2007, Boston.

• Lead mentor for Wipro’s Payments/Credit Card practice.

• Providing Domain and Application knowledge to the team

• Creation of SOW’s, Monthly Billing, Engagement models and optimum utilization of internal

project tracking tools.

• Effectively enforce CMM I compliance in the deliverable process.

8/05 – 3/06 Cognizant Technology Solutions Ltd

Manager - Projects

Role: Head – Financial Messaging CoE. Create Financial Messaging CoE to provide IT services

in S.W.I.F.T, DTCC, FED, EuroClear, CREST, RTGS+, SEPA, Basel II. Manage Pune Testing

(Team Size of 135), provide direction to Domain Consultants (21 Sr. Business Analysts)

Responsibilities.

• Co-ordinate with existing accounts within BFI (incl. JPMC, HBOS, ABN Amro, Mellon, CS,

UBS, CIBC, NexSeries etc) to ascertain requirements in Testing, Business Analysis and

Financial Messaging and provide on-site/off-shore services.

• Obtain budgetary approval from the VP of BFI and Directors of various accounts who were

direct stake holders.

• Create and manage recruitment specifications. Conduct Sign-Off level interviews and to

create strength of staff to 135 +. Create roles and responsibilities for staff members, including

generation of K.R.A.'s (Key Result Areas) for future appraisals. Conduct interviews for

Functional as well as Technical skills for Investment, Retail, Corporate and Treasury Banking.

• Create and Manage collaterals and information material vis-à-vis strengths and capabilities of

the center for current and prospective banking clientele. Attend key client calls to provide

direction on testing resources and capabilities

• Create Level 1 training material for Commercial lending, Securities Lending, Mortgage,

Securities trading, Payment systems and Financial Messaging

• Respond to RFI's, RFP's, and participate and approve formal estimations for projects being

bid for from a time and cost point of view.

• Participate in key client calls for finalization of Statement of Work, Technical Architecture,

Estimations and Timelines as well as resource planning/allocation.

• Provide direction for all S.W.I.F.T related projects, especially from a ISO 15022 perspective

for Securities, Treasury and Middleware messaging products.

Projects Managed:

for Bear Stearns, NY:

Merva Decommisioning and Creation of Abstraction layer: Client wanted to replace existing

mainframe based SWIFT interface (MERVA) with an open ended interface to SAA/SAG.

Designed and Developed entire Functional and Technical architecture for this replacement using

Ascential DataStage TX and SWIFT Pack. Provided time and dollar estimation to client via a RFP

response. Interacted with Sr. Management of BS NY to ascertain budget availability, timelines and

drops in which code can be deployed. Provided messaging connectivity to other systems which

were creating SWIFT messages independently of Merva. Provided estimation for all SWIFT

messages currently being processed by Bear Stearns including (MT 2xx, 3xx, 5xx and 7 xx

messages). Provided Development, Testing and Deployment estimates.

For Citigroup, London:

Payments Delivery Gateway, Payments Browse and SWIFT connectors : Creation of a

product via which all internal CITI divisions can perform INTERAct Messaging via one portal and

re-using the SAG infrastructure available. Utilize SWIFTNet FIN and SWIFT Browse to provide

CITI customers with a view of internal messaging systems to locate the status of a trade or status

of a node.

For FCIB, Barbados:

International Bill Payments (IBPP): Provided SWIFT messaging connectivity to other systems

which were creating SWIFT messages created by FCIB. Provided estimation for all messages

currently being processed by FCIB including (MT 2xx, 3xx, 5xx and 7 xx messages) including

definition of tags and values. Provided testing estimates and resource allocation.

For FX Alliance, NY:

Treasury Center: Provided Development, Testing and Deployment estimates. Provided

estimation for all messages currently being processed by FX Alliance including (MT 2xx, 3xx, 5xx

and 7 xx messages) including definition of tags and values.

For Deutsche Bank, Singapore:

DB Direct and DB Internet: Provided Development, Testing and Deployment estimates.

5/04 – 07/05 UBS Bank, Stamford, CT; New York, NY.

Sr. Project Manager and Lead Business Analyst (Contract)

Role: Close interaction with Trading Desk, Requirement Stakeholder, Development, and

Production teams.

Responsibilities.

• Obtained Stakeholder commitment for project from UBS-FS, UBS-WM, UBS-IB, UBS-FX and

UBS-Private banking. Committed payment customer revenue to a minimum value of 179

million USD per year for 5 years.

• Obtained GCU Executive steering committee approval for SLA’s, Business Agreements and

Audit oversights.

• Defined High-level requirements for migrating Payment, Client Accounting, and Pricing &

Billing Systems.

• Defined RFI/RFP documents for vendors of Payment system products. 17 Vendors for RFI

process and 8 vendors for RFP.

• Co-Ordinated High-level workshops with stakeholders in US, London, Switzerland and APAC.

• Defined and Co-Ordinated Nostro/Vostro migration/consolidation with TAG and BAG groups

(Technical/Business architecture) to maintain effective global Nostro management.

• Defined and Co-Ordinated Project plans, timelines for deliverables, risk mitigation and KPI

analysis for future system.

• Assigned and managed implementation of tasks across team members.

• Managed Feasibility study of migration of payment system.

• Defined creation of E-2-E STP SWIFT Infrastructure.

• Defined MT SWIFT message types/formats and tags for MT102, MT103, MT104, MT107,

MT110, MT111, MT112, MT200, MT202, MT203, MT 205, MT206, MT207, MT256 MT210,

MT900, MT910, MT940, MT941, MT942, MT950 for automatic delivery of messages in a STP

format to Client Banks, Internal Clients including UBS, UBS Warburg, Paine Webber, Wealth

Management, Investment banking, Private Banking and Local and Global custodians and

Clearing houses.

• Defined interfaces to clearinghouses including FED, CHIPS, CHAPS, TARGET, RTGSPlus,

Euroclear.

• Interacted with Client Accounting, Pricing & Billing, Audit, Archiving, FX, Securities, Payments

and Investigations divisions.

Global Cash Utilty (GCU Trance 2 Payment system) – Phase 1.

A 60 Staff Year (SY) project to define feasibility and planning to replace the in-house UBS

payment, client accounting, investigations, liquidity management infrastructure. Responsibilities

included planning, implementation of Business requirement documentation, Project Plans, E-2-E

SWIFT infrastructure for STP of Global Cash Payments.

Creation of RFI’s to 17 vendors of payment system products. Defined RFP for 8 selected vendors

from the RFI process based on various points. Arrange workshops and demos for Sr.

Management of vendor products and conduct analysis of systems.

1/03- 4/04 State Street Bank, Boston

Sr. Project Manager and Lead Business Analyst

Role: Close interaction with Trading Desk, Requirements engineering, Development, and

Qualification & Production teams.

Responsibilities:

• Daily Interaction with Deutsche Bank (Business Analysts, Investment managers and

Development Analysts) to ascertain requirements, testing cycles and co-ordination with Bank

back offices.

• Daily Interaction with Client banks including Citibank NY, Citibank Dublin, Oppenheimer, JP

Morgan, Norges Bank, Bank of Slovakia, Bank of Korea, Westpac Bank Sydney, Bank of

Tokyo-Mitsubishi (Business Analysts, Investment managers and Development Analysts) to

ascertain requirements, testing cycles and co-ordination with Bank back offices.

• Daily Interaction with Local and Global custodians including Fed, DTC, Euroclear France and

Belgium, RTGSPlus (Business Analysts, Investment managers and Development Analysts) to

ascertain requirements, testing cycles and co-ordination with Bank back offices.

• Planning, management & Implementation of System Integration Tests for Client/Server

Middleware -Mainframe Back-end -external systems -data providers and processors

• Participated in reviews during all phases of the development life cycle. Project interaction with

development, external and internal users.

• Participated in Load, Stress and Volume tests for messaging systems

• Management of 12 QA analysts and engineers in the creation of detailed integration test

plans and test cases. Test execution documentation with accurate defect reports and

development of automated test scripts.

• Supervised subordinates set and monitored individual goals and assigned work to staff

members. Defined and Administered "Software Systems Development Methodology".

• Submitted regular project status reports to senior management. Extensive Database level

testing.

• Creation of E-2-E STP SWIFT Infrastructure.

• Creation, management and execution of production deployment procedures and production

readiness proof tests.

• Defined MT SWIFT message types/formats and tags for MT 5xx messages (MT 535, MT 537,

MT540 – 548, MT 560-567, 599) for automatic delivery of messages in a STP format to Client

Banks, Borrowers and Local and Global custodians and Clearing houses.

• Trained US and London operation desks in manual and automated SWIFT messaging and

also enabled London OPS to send daily-automated messages to CREST/Euroclear and

Clients such Citibank Dublin, Norges bank, Bank of Slovakia, Oppenheimer etc.

Projects Executed:

Securities Lending Enterprise (SLE 2.0/2.3/2.5/2.7):

IMS and DMS (Inventory Management System and Instruction Management System), Cash Forecasting

and E-2-E STP SWIFT infrastructure.

A 200 Staff Year (SY) projects. Responsibilities included planning, implementation, testing and

production readiness of E-2-E SWIFT infrastructure for STP of Global Securities Lending and

Custodial Banking functions.

Implementation of ISO 15022 changes and close co-ordination with DTC/FED/Euroclear/CREST

for Securities Lending.

Built SLE, a STP Securities Lending system on IBM MQseries connecting to SWIFT via BESS

(Logica). Designed and Documented swift message types/formats for MT 5xx for security trading

functions and corporate actions MT 56x.

Daily interaction with 102 Client banks based in US/Europe/Asia in supporting

US/London/Tokyo/Sydney trading desks for determining daily calculated inventories and

Instruction and delivery formats and acknowledgements.

E-2-E Coding/Testing/Deployment of SLE from SWIFT-MQClient-MQ Server-Sun SLE

servers/Oracle Database- DML-Custody Catcher-SMAC/GSMAC-CCI (Custody Systems)-

FED/DTC/Euroclear France and Belgium/CREST/RTGSPlus/Nikkei/Sydney/Hong Kong/Toronto

settlement locations.

04/02 – 12/02 FX Alliance, New York, NY; London, UK; Frankfurt, Germany.

Sr. Project Manager and Lead Business Analyst

Responsibilities:

• Daily Interaction with Major banking clients (Business Analysts, Investment managers and

Development Analysts) to ascertain requirements, testing cycles and co-ordination with Bank

back offices. Major clients include: JP Morgan Chase, UBS Warburg, Citicorp, Morgan

Stanley, Deutsche bank, Dresdner Bank, Midland Bank, HSBC & CSFB.

• Creation of SWIFT MT’s for testing back office applications.

• Seamless integration with CMS/TMS.

• Analysis of component portions of CMS/TMS middle

office / back office functionality for integration with Settlement center/Operations center to

establish STP for matching and netting and ascertain business functionality to identify and

assess differences. Creation of appropriate documentation that reflects all impacted

operational units as well as the IT community so as to fully understand the

business requirements and deliver them to IT in such a manner that IT can properly build the

necessary functionality.

• Planning, management & Implementation of System Integration Tests for Client/Server

Middleware -Tandem Back-end -external systems -data providers and processors

• Participated in reviews during all phases of the development life cycle. Project interaction with

development, external and internal users.

• Participated in Load, Stress and Volume tests for messaging systems with emphasis on

Throughput volumes.

• Generation of Detailed Production/Test system topology diagrams to be utilized by IT as well

as external customers.

• Generation of CRS/FRS as well as participate in creation of OOD/HLD documents from a

business and IT perspective.

• Management of QA analysts and engineers in the creation of detailed integration test plans

and test cases. Test execution documentation with accurate defect reports and development

of automated test scripts.

• Defined technical standards for programming, data base administration, documentation, and

testing. Developed, maintained, and monitored budgets and project plans for applications

development projects.

• Submitted weekly project status reports to senior management.

• Ability to work as a team player across several groups, on multiple Mission Critical projects,

simultaneously within the organization. Ability to quickly learn new applications, tools, and

technology.

Projects Executed:

Settlement Center Project:

Responsibilities included planning and implementation of E2E SWIFT infrastructure for

Settlement center for STP of Post trade functions for FX trades, including netting, matching and

SSI. Used MT 3xx message formats and tags for FX messaging.

Implementation of ISO 15022 changes and close co-ordination with CLS for FX trading.

Built Settlement center on IBM MQseries/Heliograph connecting to SWIFT via Alliance.

E2E Testing of Settlement center from SWIFT-MQClient-MQ Server-Sun Settlement Center

servers- HelioGraph-CMS/TMS-Admin Tool- Settlement Center Web page.

Operations Center Project:

Responsibilities included planning and implementation of E2E SWIFT infrastructure for

Operations center for STP of Online FX trades for banking and corporate clients.

Implementation of ISO 15022 changes and close co-ordination with CLS for FX trading.

Built Operations center on IBM MQseries/Heliograph connecting to SWIFT via Alliance.

E2E Testing of Operations center from SWIFT-MQClient-MQ Server-Sun Operation Center

servers- CMS/TMS- Admin Tool-Operation Center Web page.

5/98 – 03/02 S.W.I.F.T.sc., Manassas, New York & Culpeper, USA;

Adele, Solvay & Gesa, Belgium; Zoeterwoude, Netherlands.

Sr. Project Manager

S.W.I.F.T is a bank owned co-operative, providing secure, reliable messaging services utilized by

banks for financial settlements/transactions. Headquartered in Brussels with its operating centers

in Zoeterwoude, Holland, Culpeper, USA and development center in Solvay & Gesa in Brussels,

and Manassas, VA.

Role: E2E responsibility, with close interaction with Marketing, Requirements engineering,

Development, and Qualification & Production teams.

Responsibilities:

• Planning, management & Implementation of System Integration Tests for Client/Server

Middleware -Tandem Back-end -external systems -data providers and processors

• Participated in reviews during all phases of the development life cycle. Project interaction with

development, external and internal users.

• Participated in Load, Stress and Volume tests for messaging systems with emphasis on

Throughput volumes.

• Management of 40 QA analysts, developers and database engineers in the creation of

detailed integration test plans and test cases. Test execution documentation with accurate

defect reports and development of automated test scripts.

• Supervised subordinates set and monitored individual goals and assigned work to staff

members. Defined and Administered "Software Systems Development Methodology".

• Defined technical standards for programming, data base administration, documentation, and

testing. Developed, maintained, and monitored budgets and project plans for applications

development projects.

• Submitted regular project status reports to senior management. Administered HR policies and

procedures for development staff. Assisted in Recruiting and training technical staff and

consultants for application development projects.

• Implemented corporate IT Policies and Procedures. Performed vital functions as assigned by

management.

• Ability to work as a team player across several groups, on multiple Mission Critical projects,

simultaneously within the organization. Ability to quickly learn new applications, tools, and

technology.

Banking Experience:

• Knowledge of Brokerage, Global Trade, Settlement & Financial Messaging business.

• In-depth experience in Wall Street technologies in FIN/ SWIFTNet /CLS / BuBa / GSTPA/

TFM / RTGSPlus / TransWATCH/CREST services.

Projects Executed:

SWIFTNet FIN – A 300 Staff Year (SY) project, provides FIN messaging over IP based

connectivity using the SWIFTNet Infrastructure. From Windows based clients, messaging is done

via HP-UX systems, with Back end processing done on Unisys/Mainframe Systems.

SM - SWIFTNet v4/ V3.2/ v3.1/ v3.0/ v2.0 - A 600 SY project provides the core infrastructure to

replace existing FIN Messaging over Legacy Systems, with the Next Generation infrastructure

over a set of HP-UX/ Sun/ IBM systems using C++, Java, Perl, LDAP, Tuxedo, Tibco, Web

Methods, PKI, secure Https, Java, CORBA residing on a Secure IP network built on

Sun/Cisco/CheckPoint with in a High Availability configuration to ensure Disaster backup sites.

Includes Directory Services, Operational/Network/Service/SLR/Remote view Management

systems. (OMS/NMS/SMS/SLRS/RVS).

OMS ITO 5.3 - A 30 SY project to build a production management system, built on HP-

UX11/ITO5.3/Oracle/NNM/Serv. Guard to monitor and report health of 130 Production

systems/sub-systems.

Optimetrics/ TransWATCH – A 30 SY project to provide FIN & MISM customers, statistical data

with relevant computations with regards to Traffic Volumes to meet corporate SLA’s.

CLSS – A 100 SY project to build core infrastructure for CLS Bank to provide settlement

transactions via SWIFTNet. Client Applications built on HP/SUN/IBM/Win 98,2K utilizing Java,

PKI, Ldap, and C++.

TIW/ Back Office – A 20 SY project to build back office processing systems to build reports of

Transactions via SWIFTNet/ FIN/ CLS/ GSTPA for billing, purchasing, provisioning, and QOS

purposed. Build using HP-UX/SAP & Plug-in on OMS.

Provisioning Engine – A 15 SY project to build an automated provisioning system linking

marketing, CSC, production which provisions all Central Infrastructure systems with regards to

Customer/Service/SLA/Network/POP/CPE’s definitions.

On-Line Service level Monitoring Phase 1 & 2 – A 40 SY project to build back-end systems on

HPUX11/Oracle/MC Service Guard/Java to provide CLS/GSTPA/BuBa customers with real-time

status of client connections/network availability/systems availability in line with SLA’s. High

Availability Cluster configurations to ensure system availability to meet SLA’s of 99.99 %

RVS Multi Service Phase 1 & 2 – A 15 SY project to build front end/back end processing tool to

display real-time status of client connections/network availability/systems availability in line with

SLA’s. This project complimented the On-Line Service Level Monitoring project.

Compound Command – A 10 SY project to provide operations with the ability to query multiple

systems/sub-systems to monitor current status/and quality of health of systems. Built using Java

and delivered as a plug in on the OMS.

Y-2K readiness – A 20 SY project to ensure all SWIFTnet Systems/FIN systems are Y-2K

Compliant.

Ghost Rider/Blue Dragon ORT simulation – A 2 SY project to ensure

Production/CSC/MISM/Lvl 1-2-3 Support readiness in deployment and activation of SWIFTNet

Services and relevant customers for the same.

08/97-5/98 Pittsburg State University. USA

Team Lead/RA

Education:

Master of Science (Management & Technology), U. Pittsburg, Pittsburgh.

Bachelor of Engineering, University of Poona, Poona, India.

Languages: English, German, Hindi, Marathi, Tamil.

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