Customer Service Process

GAZELLE COULTER

PO BOX *** Orangeburg, SC ***** 803-***-****

*********@**.**.***

OBJECTIVE:

To work in an area where I can utilize my experience and education to add

value to operations, display initiative and assume responsibilities that

can lead to professional growth and also to work in an area that encourages

teamwork.

EXPERIENCE:

Edisto Federal Credit Union, Orangeburg, SC June 2002

- present

Debit Card Analyst /Customer Service/Loan Processor/Teller

Salary 34,000 yr

My responsibilities at Edisto Federal Credit Union include:

Run the daily report for debit card transactions

process new ATM applications, update balances, maintenance cards, increase

l

limits on debit cards, chargeback unauthorized transaction

help members as they come in with their banking transactions

answer the telephone and assists members with questions and concerns

open new accounts, make loans payments, cash checks, make deposits and

withdrawals

process loans, process GL entries and reconcile clearing accounts, process

payrolls for the surrounding school area for the employees who

have loans with

the credit union

process the daily share drafts report when needed

perform other miscellaneous job-related duties as assigned.

CPM Federal Credit Union, Orangeburg, SC February 2001-

June 2002

Teller/Customer Service Salary

18,000 yr

My responsibilities included:

helping members with their banking transactions

assist members to their safe deposit boxes

perform miscellaneous job-related duties as assigned.

EDUCATION:

Strayer University

Executive Graduate Certificate in Accounting Expected

Graduation: May 2013

Claflin University, Orangeburg, SC

Graduated: May 2008

Masters in Business Administration

Claflin University, Orangeburg, SC

Graduated: May 2006

B.S., Organizational Management

Orangeburg-Calhoun Technical College, Orangeburg, SC

Graduated: May 1999

Associate, Computer Technology

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