Customer Service Data Entry

[pic]

Willella D. Banks

**** ****** ***** ****, *******, Tennessee 38016

Home 901-***-****, Cellular 901-***-****

**********@*****.***

[pic]

Senior Logistic Representative/DEA Processor/Trade Returns Processor

OVERVIEW Sr. Logistic Representative with 20+ years of warehouse

and Trade Returns experience. Solid knowledge of

comprehensive processing discrepancies in Controlled

Substances Returns utilizing data entry skills.

Reputation as a self-directed individual with superior

problem solving skills. Successful in managing time,

prioritizing tasks, and organizing projects. Maintain

composure and make decisions in fast-paced,

unpredictable and stressful environments. Clear

communicator, both written and oral. Without fail,

projects a polished, positive, and professional

demeanor.

HIGHLIGHTS OF EXPERIENCE

Maintained DEA records, receiving commendations for

thoroughness and accuracy in completion of reports and

customer service documentation.

Performed all duties of Returned Goods Processor

including Sorter and DEA Processor, maintaining

non-solicited returns that are shipped back to original

shipper.

Commended for Team Work, Customer Focus, Performance,

Innovation, and Leadership.

Consistently received "KUDOS" for maintaining customer

24 hr turn- around process and productivity.

SKILLS Oral Communication, Returns Data Entry, Quality

Auditor and Productivity Improvement.

SPECIALIZED TRAINING

Pfizer Inc. Memphis,TN. 2001 - 2010. My training

includes GMP Procedures, Return Recall Management,

Security of Controlled Substances, Drug Enforcement

Administration(DEA) Guidelines Procedure/ 49CFR,

Transportation of Hazardous Material Course, Processing

Starters Returns, and Material Handling Equipment

Certification.

EDUCATIONAL BACKGROUND

1982 Diploma - Northside High. Memphis, Tennessee

Contact this candidate