Quality Assurance Manager
Resume:
Alejandro Ariza
K**3
Miami, FL 33186 Alejandroarizajr@hotma
il.com
Education
Certified Business Analyst Professional New
CBAP Training Horizons, June 2011
ISO 9001:2008 Quality Management Systems Florida International
University, 2011
Six Sigma Green Belt Florida International
University, 2010
Project Management PMP Training
New Horizons, 2008
Masters of Business Administration (MBA) Florida International
University, 2007
Bachelor of Management Information Systems Florida International
(MIS) University, 2005
Associate of Science, (MCSE) Miami
Dade College, 2002
Experience
04/08-Present Diebold, Inc
Miami, FL
Manager, Change Control & Quality Assurance
. Design, implement, maintain and operate IT change management and
quality assurance Department, to improve the overall quality of
success of changes requested and implemented and achieve compliance
for annual audits
. Design or re-engineer all change control and quality assurance
processes to achieve constant improvement levels
. Act as an consultant and subject matter expert for change
management and quality assurance and ensure that changes requested
are completed within best practice standards, within governance
guidelines, within acceptable time frames and with high quality
. Document, publish and train in English and Spanish IT change
management and quality assurance procedures following the systems
development life cycle to employees
. Define customer requirements, analyze feasibility and cost for new
software enhancements and changes
. Work closely with stakeholders to analyze business needs, elicit
requirements, and design IT business solutions that enable the
business area to achieve its objectives. Execute the most complex
and critical analytical and business design activities and/or act
as business analyst leader in support of an area's automation
projects. Manage projects among cross-functional teams and ensure
successful completion of timelines and customer requirements
. Assess requirements for quality (processes, test plans, test
environments, metrics, and reporting) and translate such
requirements into procedures and ensure that such procedures are
consistently applied and reported throughout the system development
lifecycle (SDLC)
. Understand business requirements and business operating
processes/procedures in order
to develop effective user acceptance test (UAT) deliverables that
fully test impacted business and operational groups
. Develop and implement a plan to measure and monitor the various
elements of the change
initiatives in production, identify risk areas, determine
appropriate interventions and post implementation reviews using
process maps
. Lead change process participants and provide technical direction,
development, training,
and mentoring to personnel on change management and quality
assurance in a complex environment
. Establish measures and testing standards and requirements for
software applications, products, and/or enhancements throughout
their development/product lifecycles.
. Evaluate post implementation reviews on releases of products or
processes with active monitoring and reporting
. Manage constant improvement of departments
. Internal auditor
09/04-04/08 Florida International University
Miami, FL
E-Learning Consultant / Instructional Designer, Online Learning
. Design and development of online and hybrid courses, utilizing
Learning Management Systems (LMS)
. Deploy software changes to (LMS) system shells to live
environments
. Perform quality assurance and control on all deployed software
based on requirements
. Work directly with faculty or external clients to create or enhance
content using multimedia and other educational technology software
and hardware requirements
. Work with e-Development team on a project level to establish look,
feel and style guide.
. Create design documents that clearly communicate learning and
interactive strategies, content outline, flow, technical
specifications and overall project scope
. Oversee and conduct campus-wide workshops and seminars for faculty
in current and emerging uses of technology for teaching
. Manages special projects from inception to completion, including
timeline, budget, resources, requirements production and subject
matter expert relations
. Participate in the incorporation of accreditation quality standards
and practices into web-enhanced hybrid and online courses
. Analyze and document business processes and workflows
. Supervise a team of web-developers and IT specialists
06/03-09/04 Wireless Phone Solutions
Hialeah, Fl
IT Manager
. Design, implemented and maintained Windows computer network and
database.
. Developed standards and operation procedures
. Ensure proper operation of the facility
. Performed monthly reviews and metrics of performance and customer
satisfaction
. Trained sales personnel on new wireless technologies, sales
promotions and plans
09/01-05/03 Miami Dade College
Miami, Fl
Laboratory Instructor
. Instructed students on all class materials including compiler
languages such as VB.Net, Java, Html, Oracle and the complete
Microsoft Suite
. Assisted faculty members in teaching classes
. Substituted professor as needed
01/96-12/2000 Grafitalia Company
Barranquilla, Col
IT Manager
. Managed design team
. Provided team members with professional recommendations for concept
design, production and quality assurance standards and procedures
. Created guidelines for developing and testing requests (UAT)
. Performed quality control tests on deployed software and printed
materials
. Selected, purchased and supervised the installation and use of
technology
Languages: Fluent in Spanish
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