Customer Service Administrative Assistant

Debbie Ryan

**** ***** ***** . ******, ** *****

H- 303-***-**** . C-720-***-****

********@*******.***

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Versatile professional eager to contribute broad-scope administrative

experience toward supporting a dynamic organization in maximizing bottom-

line performance.

[pic]Profile

. Talented professional offering over 10 years of solid and progressive

experience in clerical operations, administrative services and client

support.

. In depth experience in client-focused industries focused on delivering

world class customer service.

. Consistently develop and maintain detailed administrative and

procedural processes to reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques with a high degree of

flexibility.

. Apply sharp problem-solving proficiencies, intelligent business

acumen, and cost-effective strategies, along with exceptional multi-

tasking skills, to any professional environment.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting tight deadlines and working in a fast-paced

professional team environment.

. Dynamic communication, organization, problem solving, and relationship

management skills.

. Strong analytical ability to troubleshoot issues while working through

projects

. Technically proficient in Microsoft Outlook, Excel, Word, Publisher,

and Explorer.

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Professional Experience

Administrative Assistant Adams County School District 50

2008-Present

. Actively supported the Director of Technology in organization and

recording minutes of all technology department meetings.

. Sharp business acumen and experienced in managing broad scope of

administrative operations, from calendaring, inventory tracking and

database management to purchasing and processing hardware/software

requests and excellent vendor relations.

. Oversee petty cash reconciliation and budget balance documents for

purchased services, mileage, direct pays, cell phone usage, telecomm

budget, supplies, and contract pay.

. Consistently ensured delivery of quality customer service vital to

sustaining and growing accounts.

School/Attendance Secretary/Educational Assistant Woodrow Wilson Academy

Charter School 2001-2008

. Drove the development and implementation of an innovative, research-

based attendance policy, efficiently monitoring attendance, checking-

in late arrivals, recording early dismissals, verifying excused

absences, and registering new students.

. Proficiently handled multi-line telephone system, greeting

parents/visitors, coordinating substitutes, and enforcing school

policy/procedure.

. Proficiently create and distribute a variety of media communications,

from school events calendar and website to newsletters and fliers.

[pic]Professional Education

Arapahoe Community College

1981

Coursework in ABC Shorthand and Computer Programming/Operations

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