Assistant Administrative
Resume:
MICHELLE R. NEWELL
Crofton, MD 21114
EDUCATION
Anne Arundel Community College, Arnold, Maryland, 1985 to 1990
Attended courses part time in Business Administration
Arundel Senior High School, Gambrills, Maryland, 1981 to 1985
General studies with some business courses
EMPLOYMENT EXPERIENCE
Morgan & Morgan PA, Fort Myers, Florida, October 2008 to May 2011
Pre suit Paralegal
Duties include initial contact with clients, explain case process, coverage
investigations, liability investigations, the liaison between attorney and clients,
request medical records, retain expert witnesses for cases, follow up on client
medical treatment and keep them informed throughout the case process, obtain all
necessary information to compile and complete demand to insurance companies,
negotiate and resolve cases with insurance companies, monthly reports, assistant
attorney in any other assignment as needed.
Progressive Insurance, Fort Myers, Florida, September 2002 to October
2008
Sr. Claims Representative
Duties included handling serious and complex claims by investigating, analyzing,
and determining the extent of liability concerning loss or damages including
coverage investigations. Corresponded with and interviewed medical specialists,
agents, police, medical professionals, expert witnesses, witnesses, insured and
claimants to compile and analyze information. Calculated and executed payments
of claims and resolution of claims without payments. Investigated, evaluated and
negotiated serious joint injuries, severe fractures, scaring, emotional distress,
carpal tunnel syndrome, disc herniations, traumatic brain injuries and fatalities.
Progressive Insurance, Fort Myers, Florida, August 2001 to September 2002
Claims Processor III
Duties included running of reports, pay legal bills and expenses; follow up with
doctor offices for medical reports and attorneys for demand and release letters,
draft and mail attorney and insured correspondences. Make claims support
decisions and contact customers, attorney, medical providers and vendors to
gather the necessary information. Supported a variety of administrative needs of
the office and staff.
SE Missouri Weed & Seed, Cape Girardeau, Missouri, June 2000 to August
2001
Executive Assistant
Duties included compiling and analyzing funding report data for monthly reports,
assisting with yearly Department of Justice grant funding, liaison between Seeding
Coordinators, US Attorney’s Office and Executive Director, maintain grant funding
monthly accounts payable/receivable, process monthly expenses, maintain and
update filing system as needed. Organized yearly Weed and Seed Banquet, take
notes for monthly board meetings and other general clerical duties.
Galaxy Telecom, LP, Sikeston, Missouri, April 1997 to June 2000
Administrative Assistant to President/COO
Duties included compiling and analyzing financial and subscriber data for monthly
reports, assist in yearly budget process, handle customer complaints, maintain
corporate plane flight schedule, complete monthly flight reports, make travel
arrangements, process monthly expenses, maintain President’s personal files and
schedule, take notes for monthly Executive staff meetings and other general
clerical duties.
Marketing Assistant to VP of Marketing
Duties included assistant to the Vice President of Marketing, processing of channel
launches, handle channel outages, assist in launching new products such as
Digital TV and Internet service, notifications and correspondence to programmers,
handle programmer requests for information, assist in yearly programming budget,
compile monthly financial and subscriber reports, complete programming carve
outs for accounting department, assist in programmer audits, complete monthly
programmer fee accrual reports, maintain programmer contract files and
programming fee files, planning and organizing quarterly regional managers
meetings and other general clerical duties.
SKILLS
Type 50 WPM • Microsoft Office • Microsoft Word• Microsoft Excel•
•
Microsoft Power Point• Client Profiles
• FoxPro • Ultramate• 10 Key• Dictaphone• Mass Mailings• Binding Machine
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