Customer Service Sales

ADMINISTRATIVE/ CLERICAL

Highly qualified and accomplished professional with extensive experience in

directing all aspects of travel and business operations while demonstrating

attuned communication and diplomacy qualities. Astute knowledge of event

coordination procedures, as well as travel cost and risk analysis

initiatives. Seek a Travel or Event Coordination position in an

operational environment that will effectively utilize acquired business

skills and abilities.

Areas of Expertise

Travel/Event Coordination Customer Relations/Service

Legal Administration Project Management

Risk/Cost Analysis Business

Administration/Management

Core Competencies

V Dynamically motivated professional with extensive Travel and Event

Coordination experience in corporate environments with consistent over-

achievement.

V Impeccable knowledge of customer service, needs assessment, strategic

planning, account management, designing of itineraries, accommodation

booking, accounts receivable, banking, paralegal, and administrative

procedures

V Proven ability to effectively handle multi-task levels of administrative

responsibility with minimal direction from superiors while managing all

office functions and equipment

V Solid communication, interpersonal, time management, analytical,

organizational, and leadership skills

V Extremely energetic, dependable, and self-motivated with a high degree of

collaborative work integrity

Professional Profile

SAN BERNARDINO INTERNATIONAL AIRPORT AUTHORITY (SBIAA)

March 2008 ~ Feb. 2011

Secretary I

o Collect, compile, and file information from various sources on a variety

of specialized topics related to programs administered by the position or

by management staff (grant/lease applications, bid documents).

o Perform a wide variety of responsible and confidential duties for

assigned Department and staff; called upon to provide

documentation/assistance in resolving operational and administrative

problems.

o Maintain a calendar of activities, meetings, and various events for

assigned staff; coordinates activities with other SBIAA/Inland Valley

Development Agency (IVDA) departments, the public, and outside agencies;

direct and participate in coordinating and processing staff travel

arrangements and prepare related expense reports.

o Screen calls and visitors; provide information and assistance including

responding to requests for information and assistance; research

information related to Agency regulations and departmental policies;

assists the public and other staff in interpreting and applying SBIAA/IVDA

policies, procedures, codes, and ordinances.

o Coordinate and track grant control documents; assist in coordinating, and

monitoring the department budget. Initiate, organize, maintain, and

control access to filing systems and records including sensitive files.

o Provide staff support to committees or commissions including preparing

agendas, packets, and related materials; prepare and coordinates

publication, postings, and distribution of legal notices for public

meetings and hearings.

INDUSTRIAL OIL RECOVERY CORPORATION Sun City, CA

Feb 2007 ~ May 2007

Administrative Assistant

o Assumed full responsibility for all administrative operations, including

answering phones, managing office, administering payroll, invoicing,

travel arrangements, sales calls, and updating database

GREAT EXPECTATIONS Irvine, CA

July 2006 ~ Jan. 2007

Event Coordinator / Sales Rep / Customer Care Rep

o Administered the planning and coordination of events for 15 centers

nationwide, including dinners, socials, dance lessons, parties, trips,

mixers, etc., as well as hosted local events

o Facilitated and implemented sales of high-end memberships for dating

services while assisting members with questions and concerns regarding

memberships

o Scheduled photo shoots, wrote professional profiles for members, and

balanced revenue intake sheet

Professional Profile

Continued

SAN MANUEL BAND OF MISSION INDIANS Highland, CA

March 2001 ~ Sept. 2004

Travel & Business Coordinator / Risk Analyst

o Served as Senior Travel Coordinator for executives, department managers,

and clientele for both domestic and international travel responsibilities,

including reviewing travel requests, designing itineraries, accommodation

booking, and providing destination information.

o Oversaw the compilation of travel cost analysis spreadsheets, including

routing information, airfare, car rental, hotels, and relevant discount

programs

o Held accountable for distribution of petty cash and per diem checks while

maintaining expense spreadsheets

o Provided insurance risk analysis procedures for the entire Tribal

government, such as policy renewals, issuance certificates, budget

planning and workers compensation issues

FARMERS INSURANCE Colton, CA

Sept. 1997 ~ Feb. 2001

Customer Service Claims Representative

o Coordinated and maintained direct billing operations for repair shops,

processed payments for insured's and claimants, and maintained claims

databases by recording monthly payments, deductibles, and rental amounts

o Recognized as "Employee of the Month" for excellent customer service and

claim management

Education and Training

EL DORADO BUSINESS COLLEGE in West Covina, CA

. Certificate in Legal Administration

. Proficiency in MS Excel, Word, Outlook, Internet Explorer etc.

References Upon Request

Contact this candidate