Customer Service Sales Representative

CRUZ ELENA ORTIZ

OBJECTIVE:

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To find a position where I can contribute to company’s objectives as well

as achieve professional and personal growth.

EXPERIENCE:

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2007- 2011 Cardinal Health El Paso, Texas

Expeditor/Inventory Control/ Picker

2006- 2007 Select Staffing El Paso, Texas

Expeditor

2003- 2005 Nation Wide Wireless El Paso, Texas

Sales Representative

Provide customer service at the store.

Sales

Inventory

2001- 2002 Mediacopy El Paso, Texas

Packaging Group Leader

Responsible for the packaging operations of VHS videos

coordinating teams from four to thirty employees.

Packaging operations including small and big size orders as well

as custom packaging according to specific client specifications.

Close communication with packaging supervisor and customer

service representatives for updates and production planning.

2000- 2001 Target Stores El Paso, Texas

Guess Relations

Provide in store attention to customers.

Active participation in lay- out planning according to sales

season.

Responsible for general appearance of designated area.

Assure floor availability of merchandise

1998- 1999 Instituto Mexicano Norteamericano Juarez, Mexico

English Teacher

English teacher of students from 1st to 2nd year of elementary

school.

Responsible of motivating and teaching 60 children between 6-8

years old.

1992- 1996 NPC International Juarez, Mexico

Operations Supervisor

Fully responsible for receiving, classification of airline tickets

data entry operation for different customers (Continental, Air

Canada, Southwest, and USAir). Activities include hire, train,

supervise, and payroll control of 60+ groups of employees and

four group leaders.

Responsible for discipline and motivation of employees through

effective communication and performance measurement and

feedback.

Administration of production incentives for employees.

Provide customer service and follow up to client’s requests and

questions.

In charge of warehouse and shipping administration.

1988- 1992 Vestiduras Fronterizas (Lear Corp.) Juarez,Mexico

Production Supervisor

In charge of the manufacturing operation for GM automotive seat

covers.

Provide direct supervision for 120 employees in two different

product lines.

Responsible for completion of schedule and productivity

improvements, using Just in Time methodology and conformance

to quality specifications.

EDUCATION:

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1982- 1985 Universidad Autonoma de Cd. Juarez Juarez, Mexico

BA, Business Administration

SKILLS:

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Bilingual (Spanish – Native, English 80%).

Computer knowledge

General Office administration.

Forklift driver-order picker-stand up

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