Customer Service Administrative Assistant

MAGDA CASTRO

**** ******** ******, ******* ****, CA 91706 Phone: 626-***-**** Email:

********@*****.***

SUMMARY OF QUALIFICATIONS

Administrative Assistant (Bilingual Fluency English/Spanish)

Over fifteen years of progressive, assertive team building and efficiency

in office administration. Diligent, hardworking professional dedicated to

the needs of customers. Effective communicator, recognized for exemplary

maintenance of database files, proficient skills in Microsoft Office

Suites. Strong supervisory and leadership abilities.

*Recognized by company with written and verbal commendations for excellence

in administrative duties.

AREA OF EFFECTIVENESS

. Intermediate: MS Word, Excel, Power Point and Outlook.

. Accurately type 45 wpm

. Data Entry

. Supervisory and Organizational Skills

. Compilation and creation of business correspondences, statistical

reports, personnel and legal documents.

. Manages multi-line phone systems demonstrating professional etiquette in

fielding calls and taking accurate messages.

. Knowledge of HMO, PPO, OAP, POS and Dental benefit products

. Customer Service

EMPLOYMENT HISTORY

Clerical - AEROTEX Professional Services, (Temporary Agency) El Monte CA

2010

. Worked at Citrus Valley Medical Center.

. Loading charge backs on Excel, Data Entry, managed outlook for four

personnel.

. Answering phones, copying and faxing.

Account Installation Consultant - CIGNA HealthCare of California, Glendale

CA 2005-2009

. Administered the installation of assigned accounts, including: structure

and billing set up, eligibility collection,

database loading, ID cards.

. Preparation of administrative documents and customer education materials.

. Provided support to assigned accounts by responding to inquiries or

resolving issues of concern.

. Assisted in client and broker meeting to review benefits information.

Group Administrative Assistant - CIGNA HealthCare of California, Glendale

CA 2002-2005

. Responsible supervising and supporting team of six personnel and

administration of effective team building skills.

. Responsibilities included: compiling of commercial proposals,

determinations, selection and ordering materials for new and existing

accounts.

. Finalized correspondences; both hard-copy and electronic communications.

. Opened, closed and archived all files, interacted with clients and

brokers, and provide excellent customer service.

Collation/Customer Service Associate - CIGNA Printing & Distribution, Santa

Fe Springs CA 1987-2002

Responsible for coordinating Medical and Dental insurance orders,

Shipping orders in an efficient manner and oversaw multiple projects.

. Shipping and receiving

. Performed translation of English benefit information to Spanish for

monolingual customers.

. Supervised up to eight temporary assistants during peak season.

. Trained collation assistant for back up to Customer Service.

. Promoted from collation Marketing Services to Customer Service Associate

and supervised one person.

. Processed charges on Excel file for charge backs.

. Assisted in monitoring inventory of enrollment materials.

EDUCATION

Belmont High School, Los Angeles, CA

Diploma

Real Estate Agent/Principles, Covina CA

Certificate

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