Customer Service Technician

Todd S. Baskerville

*** ******* ****

Bayonne, NJ 07002

Home: 201-***-****

Mobile: 732-***-****

Email: *******@*****.***

QUALIFICATIONS SUMMARY

• Telecommunications technician with over 20 years of broad experience in both business

and consumer lines of installation, maintenance, operation and upkeep of various telecom

systems

• Background in analog/digital networking, including various electronic mainframes, "patch"

port panels

• Extensive k nowledge of electronics and telecommunications from hands on experience and

educational t raining

• Experienced in wireless network provisioning

• Graduate of various U.S. Navy electronics schools

• Experience in diagnosing, isolating, correcting malfunctions and conducting organizational

level maintenance.

• Experience with loading software programs and helpdesk functions.

EXPERIENCE

Verizon Communications Newark, NJ (Retired)

Telecom Technician 2/1990 - 7/2009

• Managed rolling out of lines and all remote testing of digital systems.

• Successfully managed 40-50 orders at one time by being very organized and task oriented.

• Coordinated with customers and central office staff in order to t roubleshoot problems that

a rise.

• Installed T1, analog, and DSL lines for business customers within Essex and Hudson

terri tory.

• Completed all work on time in order to satisfy customers.

• Assigned to more difficult projects because of ability to think through the problems ahead

of time and excellent planning skills.

• Provisioning and maintenance of copper voice/data lines, including ISDN, ADSL and

b roadband (basic) proper fiber optic cable.

U nited States Postal Service

Postal Sorter 11/1989 - 2/1990

• Sorted third and fourth class mail.

• Provided customer service.

• Handled all requisite paper-work for change of address and post office box rentals.

United States Navy

F i re Control Technician 8/1986 - 8/1989

EDUCATION

University of Phoenix

Associates of IT/Networking 6/2010 - Present

Graduate United States Navy Basic Electricity & Electronics

Graduate Fire Controlman 'A' School, specializing in Naval Weapons Systems

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