Customer Service Manager

Location:

Posted:

June 29, 2011

Ursula Gonzales

Los Angeles, CA 90043

********@***.***

OBJECTIVE Exploration of new career options and to obtain challenging and fulfilling employment

PERFORMANCE PROFILE

13 years experience as a professional dental office manager, insurance specialist, and dental assistant

Successfully created a marketing and advertising plan to increase product and service awareness

Complete knowledge of invoicing, billing, A/P and A/R, patient account resolution, and all available finance options

and programs.

Extensive background in customer service and patient care

EMPLOYMENT HISTORY

Burbank Glendale Dental Group Multi-Specialty Practice

Dr. Sohail Parham & Dr. Behzad Shirazi Co-owners and Practitioners Burbank, California

Manage rotating staff of 6 doctors and 10 auxiliary staff. Complete knowledge of HMO, PPO, Capitation, Indemnity,

CCS, Medi-Cal, and Denti-cal policies and procedures. Working knowledge of MS XP, Excel, Outlook, Eaglesoft

with Schick digital xrays, Demandforce, Nea FastAttach, E-claims, and all office machines. Staff liaison, trainer,

treatment coordinator, marketing and advertising, vendor relations. Well versed in Periodontics, Endodontics,

Orthodontics, Oral Surgery, Pedodontics, and Implants. Coordinate surgical procedures with anesthesiologist.

Dental Office Manager, Direct Marketing, Treatment Coordinator September 2003 - July 2010

Joyce Fang and Abraham Cohen DDS, Santa Monica, California .

Proficient knowledge of MS Word, Office XP, Excel, Outlook, and specialized Dental Software: Dentrix with Dexis

digital xrays, Open Dental, Easy Dental. Process electronic/ paper claims, collect patient portions and deductibles,

resolve account discrepancies, supervise staff, answer multi-phone lines, and schedule treatment.

Back Cash Wrap Coordinator, March 2006-January 2008

Bath and Body Works, Culver City, California

Experienced in all aspects of customer service. Resolve discrepancies, perform returns and product

exchanges. Instruct and inspire team on how to achieve segment goals, ADS, UPT and conversions, reinforce product

knowledge, and implement new sales strategies. Balance registers at close, generate reports, and prepare deposit for

drop. Merchandising of new, existing, and seasonal products, construct effective windows displays, floor sets, and

provide an overall inviting atmosphere.

General Education, Fashion Merchandising Major Santa Monica College, Santa Monica, CA

Nova Institute/Everest, West Los Angeles, CA Dental Assistant Education Course

Externships one month each: USC School of Dentistry, UCLA AEGD Dental Department