Post Job Free
Sign in

Customer Service Project Manager

Location:
Stone Mountain, GA, 30083
Posted:
June 30, 2011

Contact this candidate

Resume:

Tyrone Wise

**** **** ******** **** ***** Mountain, GA 30083

770-***-****

**********@*****.***

Objective: To obtain a position as an Administrative Assistant.

Experience: P3S Corporation/Center for Disease Control

Atlanta, GA

Operation Support Specialist

August 2008 to March 25 2011

. Provided primary administrative support at the

operational level

. Assisted with the day-to-day administrative

requirements within the Office of the Director.

. Processed and verify payroll.

. Served as the Division's travel and training

coordinator.

. Managed the supply inventory and submit procurement

requests for ordering supplies.

. Conducted research to locate vendors for office or

laboratory supply items of a unique nature.

. Created an updated monthly Staffing Reports and Active

Job Requisition Report.

. Provided services such as receiving and placing

telephone calls on the division's main telephone lines,

receiving visitors in the Office of the Director,

scheduling/cancelling/rearranging appointments, and

other administrative duties as assigned by the

Director, Deputy Director, or Public Health Analysts

assigned to the Office of the Director.

. Provided assistance to the DSR/OD property custodian,

as needed, in managing property accounts.

Amer Technology/Center for Disease Control

Atlanta, GA

Administrative Assistant December 2006 to August 2008

. Process and track training documents & request for PAHB,OD

and ARB

. Maintain accurate records of training requests.

. Maintain Outlook calendar for Branch Chief, Deputy Branch

Chief and branch members.

. Answer, transfer and place phone calls using a multi-line

phone.

. Correspond with management of all property actions

pertaining to bar coded equipment

. Prepared and maintain travel orders for the division.

. Prepared reports with information obtained from scientific

literature databases.

. Assure that current documents are in circulation.

. Sort and distributes incoming correspondence for Physical

Activity Health Branch.

. Maintained a vast number of forms, spreadsheets, reports,

and presentations for the Branch Chief.

. Submit work order requests

. Ordered supplies for the Physical Activity Health Branch

(PAHB)

. Keeping an inventory of office and equipment supplies.

. Requesting payment for training section for federal

employees.

. Makes travel arrangements for Consultants and staff

members.

Georgia Technology Authority

Atlanta, GA

Customer Service Coordinator II

January 2004 to December 2006

. Entered and process property inventory actions

. Processed controlled correspondences

. Generated reports via query database and extract material

or data

. Answered, transferred, and placed phone calls

. Maintained an official filing system with both electronic

and hard copy

. Created, filed and distributed files to the appropriate

rooms

. Create projects and invoices that are issued, processed,

billed, and delivered to the project manager

. Kept clients informed by emailing status of work order

. Created weekly spreadsheet audits of team's projects to

insure work orders were process correctly within the

system

. Answered multiple incoming calls from Georgia State

agencies reporting phone issues.

. Program and reset pass codes for voice mails using a live

remote Bellsouth system.

MCI

Alpharetta, GA

Customer Service Rep

January 2001 to October 2003

. Duties included inbound sales and customer resolution for

local and long distance phone service

. Handled high call volume on a daily basic installing new

customer and performing account maintenance for current

customer

. Resolved customer complaints and request for credit and

bill adjustment

Education: Herzing College

Atlanta, GA

Received an Associated Degree in

Business Admin/Management

June 2006

Received an Bachelor Degree in the

Science of Accounting

June 2009

Strayer University

Lithonia

Working on Master Degree in Business

Management

May 2012

Computer Skills:

Novell Netware

MS Excel

MS Word

MS Outlook

Power Point



Contact this candidate