Engineer Software

Chadwick Tyrone Ben

Email: ************@*****.***

**** *********** **.

Lewisville, TX 75077

Home # 469-***-****

Cell # 972-***-****

Salary Preference: open

Education

B.S. Degree: Electronics Engineering Technology, December 2000, Southern University

Baton Rouge, LA

GPA: 3.0

Major Areas of Study: Control Systems, Digital/ Analog Communications, AC/DC circuits, Digital

Logic, Semiconductors, Linear Circuits, Computer Networking

Interests: Test, RF, Electronics, and Field Engineering, Computer Networking, Tech Support

Professional Experience

AT&T Information Systems Richardson, TX (November 2009 to June 2010)

Network Systems Analyst II

• Tier 2 support for field technicians, customers and supervisors concerning IPDSLAM, DSL, Static IP, FTTN,

FTTP and CVoip Issues.

• Interfaced with different networking departments to solve complex issues with servers, routers, outages, line

problems and order management.

• Successfully assisted customers with DNS server setup, TCP/IP setup, wireless configuration, and with

Windows XP, Vista and Windows 7 operation systems.

• Mastered various software tools to analyze, repair, and troubleshoot customer networks such as bridge taps,

port sync, crosstalk, interference, bonding, and grounding issues

• Technical Sales of U-Verse product by offering upgrades, promotions and offers.

National Presort Inc., Dallas, TX (Oct 2007 to Oct 2009)

Field Support Technician

• Fulfilled role as Engineering Technician by installing, integrating, testing, validating, verifying, documenting,

and maintaining electronics on postal automated machinery and equipment at customer sites, and at office

location.

• Programmed, installed and debugged ARM 9 boards that controlled machine sorting functionality.

• Programmed Lenze controller microprocessor using motionview software for proper VFD function

• Assisted in the design of power supplies, led illumination for cameras, system modules, and software.

• Networked Computers to communicate via TCP/IP protocol with the Main Control Computer through Hubs

and Switches and configured all IP Addresses.

• Calibrated the optics for thickness detectors and configured operation using computer software

• Troubleshot 3 Phase power distribution using schematics and diagrams, which consisted of safety monitors,

zero crossover, APS UPS, solid-state relays, ABB circuit breakers, terminal blocks, and fuses

• Used Postal Automation Software to configure and control machine functionality per customer specification.

• PC hardware removal and replacement and software upgrades.

Delphax Technologies Inc., Grapevine, TX (April 2006 to Oct 2007)

Customer Engineer

• At Customer site (Harland-Clarke) performed troubleshooting, preventive maintenance and repair of

pneumatic, hydraulic, mechanical, electronic and electrical parts and machinery.

• Board level and component level troubleshooting to reduce company downtime caused by faulty boards

• Parts inventory management, RMA request, and tracked parts in excel spreadsheet

• PLC programming for Batch Stacker Operation using touch screen human machineable interface

• Ethernet and Fiber Optic communication troubleshooting using multimeters, oscilloscopes and schematics

• As 3rd shift lead, performed timely escalation procedures, supervised quality of preventive maintenance

Siemens (Volt Technical Services), Arlington, TX (August 2005 to March 2006)

Field Service Installation Technician

• Installed, uninstalled, reworked, repaired and troubleshot Mail Sorting Machines manufactured by Siemens

for United States Post Office Customers.

• Connected computer network using Ethernet, USB, switch and router connections

• Programmed the Allen Bradley and Variable Speed Drive (VFD) Controllers to maximize system

performance

• Routed Electrical, electronic and network wiring throughout entire machine and verified that electromagnetic

interference was not present in any circuitry.

• Assisted leadership in meeting deadlines and maximized machine efficiency for customer audits

Boeing Satellite Systems, El Segundo, CA (May 2001- Nov 2003)

Systems Integration & Test Engineer

• Proven success with functional testing of 601 and 702 satellite hardware using object oriented and scripted

Tcl/Tk software.

• Mounted and aligned Optical Earth Sensors to Satellites and tested operation using company software.

• Tested and monitored the 120V Electrical power subsystem (batteries, solar power, and electronics) for

Voltage spikes, Current spikes, Low Voltage power supplies and converters for 30V electronics, rectification,

filtering, and battery charging/discharging, battery temperatures, voltages, currents

• Tested Satellites in Thermal Vacuum (Space Environment), Ambient, Vibration, Anechoic chambers for EMI

or RF ( MHz and GHz range) and Cleanroom environments

• Wrote and submitted ECN and ECR request to Engineering control board for corrections or modifications

• Documented findings, reviewed data, read schematics, setup test equipment, and wrote test plans. Heavily

involved in Test procedure development of Object Oriented Software (ISIS) during downtime on production

floor

• Interfaced with Quality, Mechanical, Management and Systems Engineering to coordinate day-to-day

operations.

Activities

• Attended the “Introduction to Lab VIEW & Computer Based Measurements Hands-On Seminar” in

Richardson TX 2/5/2010

• Attended the Embedded design using Lab view Real-time and FPGA Hands-On Seminar” in Richardson TX

2/5/2010

Computer Skills/ Industry Software

• Microsoft office (Excel, PowerPoint, Word, Outlook), WordPerfect, Works, Computer Maintenance/

Upgrading knowledge, XP, NT, 2000, Vista, Windows 7, DOS, and Unix operating system, (Type 40WPM),

MATLAB, LABVIEW, Motion view 6.0, HyperTerminal, Assembly, Electronics workbench, P-spice, C and

C++, Syspro 6.0 and Syspro CRM, Wireshark, Portmon 6.0, Microsoft SQL Server Express 2005, AutoCad,

Solid Works, Remedy, Clarify CRM

Contact this candidate