Customer Service Design
Resume:
Dwayne Martins
Saint Petersburg, Florida 33713
******@********.**.***
OBJECTIVE: To provide quality Desktop IT support and maintain web
applications.
EDUCATION: University of Central Florida, Orlando, FL
Bachelor of Arts in Digital Media - Web design/Graphic
Design/Programming
Obtained in May of 2010
Saint Petersburg College, Saint Petersburg, FL
Associates of Arts - General Education
Obtained in May of 2006
SKILLS: Programming Languages/Operating Systems
. Proficient in HTML/CSS, JavaScript, PHP, AJAX, XML, jQuery
. MySQL, SQL, phpMyAdmin
. Windows, OSX 10.4/10.5/10.6
Software Experience
. Word, Excel, PowerPoint, Outlook, Entourage
. Dreamweaver, Coda, Photoshop, Illustrator, Flash, Final Cut
Pro, MAMP/WAMP
. Garage band, Pro Tools
Hardware
. Building and trouble shooting PCs, Apple Macintosh
Computers, Various LaserJet and Office Jet Printers
PROJECTS/EXPERIENCES
Programming: HTML/CSS - Created various websites throughout taking courses
at UCF. All of my websites were coded and complied using different
compliers such as Coda, Dreamweaver CS3, TextMate and NotePad++. I have
created multiple websites for the Internet interaction class using HTML/CSS
Photoshop CS3 conversion process and by design. I spend my free keeping up
to date with the web design world and frequently update personal portfolio
up to using a CMS I designed and programmed using PHP/phpMyAdmin and CSS
design.
My Portfolio is located at: http://www.dwayneswork.com
Digital Media Graphics using Photoshop - Using Adobe Photoshop and
Illustrator, I have created many graphics, many which have been used in my
web creations. I have also used Photoshop to edit and create and manipulate
photographs for friends and family members. I studied Digital Imagery at
UCF to expand my knowledge of graphic design to build a more extensive
digital portfolio and create stunning designs.
Desktop Support and Computer Repair - While employed at Kane's Furniture I
provided Help Desk phone support to over 15 Kane's Furniture Store
locations as well as the Corporate Office. This consisted of maintaining
email clients, roaming profiles, building and repairing computers including
installing hardware, imaging new machines and maintaining the wireless
network across 15 state wide.
Desktop Support and Networking Support - While working as IT Desktop
Support at Bankers Insurance I have learned and embraced the use of new
technology such as SCCM managing remote tools, client patching and OS
deployment as well as imaging using ImageNow and configuring various
applications using troubling techniques for running older programs on newer
operating systems. I assisted with various network changes such as wiring
and rewiring new jacks and patch panels. I have also assisted with managing
Active Directory, client updates and OS deployment packages using SCCM and
maintained windows OS based printer server running Windows Server 2008 R2
and. I also have hand on experiencing integrating Active Directory with Mac
OS X 10.5 and 10.6 and mapping network drives to the machine and mainlining
software applications.
EMPLOYMENT
08/2010 - Current Bankers Insurance IT Desktop Support
05/2006 - 08/2010 Best Buy Customer Service, Sales
Associate
05/2005 - 05/2006 Kane's Furniture Driver Check In
(Rapid Response)
08/2004 - 05/2005 Kane's Furniture IT, Help Desk
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