Analyst Engineer

GABRIELLE GRIFFITHS

Personal Address * Burnett Street, Mitcham

Victoria, Australia 3132

Phone +6-13-987*-**** (Home)

040*-***-*** (Mob)

Objective To make a positive contribution to the organisation

I am working for while developing new skills

and furthering my career in the IT industry

Summary of

Experience Period

Company

Positions Held

Nov 2009 - April 2011

NAB

Business Analyst

Apr 2004 - Jul 2009

ANZ Bank

Business Analyst, Implementation Analyst & Test

Analyst

Feb 2004 - Apr 2004

Citibank

Business Analyst

Aug 2001 - Feb 2004

GE Capital

Business Analyst & Test Analyst

Oct 2000 - June 2001

Telstra

System Integration Test Engineer

Jun 1998 - Sep 2000

First Data International

Systems Tester & Helpdesk Administrator

Experience Business Analyst

Nov 2009 - April 2011 National

Australia Bank Limited

Description of Project

The Program will replace the NAB's core legacy

systems with an integrated Oracle solution and will

be conducted in a phased approach over several

years.

Responsibilities

Elicit business requirements via interviews and

workshop facilitation

Identify critical timelines, dependencies and

deliverables for input into the project plan

Research, document and manage Change Requests,

Risks and Issues

Provide consultative support to the project test

team by reviewing test scenarios and test

conditions

Provide support to the development team by

assisting with requirements clarifications and

resolution of solution gaps

Maintain requirements to test condition

traceability via Rational Requisite Pro

Skills Gained

Experience working as a Business Analyst on a major

transformation program

Expert in gathering business and technical

requirements

Strong stakeholder management expertise

Experience in vendor engagement and understanding

of various vendor processes

Key Achievements

Created Business and Technical Requirements

documents for engagement of external Card and PIN

vendors (G&D and ABnote)

Prepare Product Definition Matrix (PDM) extract for

G&D

Created Requirements document for Credit and Debit

Cards

Created Business Use Cases for Credit and Debit

Cards

Business Requirements/Implementation Analyst

Nov 2007 - July 2009 ANZ Banking

Group Ltd.

Description of Project

Development and delivery of a long term Visa Debit

Card capability

Responsibilities

Communicate effectively with the client to identify

and extract business requirements

Document business requirements in a logical and

concise manner

Provide support to developers by assisting with

requirements clarifications and by reviewing

functional and technical documents

Work closely with Business Unit to confirm current

'as-is' processes and identify all future 'to-be'

impacts and processes

Create Business Process Implementation Assessment

(BPIA) documents

Vendor Management of G&D, Salmat, APCA and

Cardlink, including identifying vendor timelines

and dependencies and management of vendor artifacts

Skills Gained

Familiarity with EMV chip card concepts

Exposure to the Requirements and Implementation

phases of the Systems Development Life Cycle (SLDC)

Ability to manage multiple tasks simultaneously and

under the pressure of critical timeframes

Display a professional level of interpersonal

skills and establish and maintain excellent

relations with project sponsors.

Key Achievements

Created and achieved signoff of Business

Requirements Documents for three separate

functional areas

Created and achieved signoff of Business Process

Implementation Assessment (BPIA) documents for two

Business Units

Coordinated and facilitated training and meetings

with business and technology to elicit EMV chip

card requirements and clearly documented these in

Change Management Request

Business Analyst

Oct 2006 - Oct 2007 ANZ Banking

Group Ltd.

Description of Project

Introduction of promotional pricing fulfillment and

other maintenance via the front-end application

(ViP Telesales) with seamless interfacing to the

host (VisionPLUS). Enhancement of customer

experience with detailed promotional plan

information on the paper statement.

Responsibilities

Clarify, resolve and reaffirm business requirements

throughout analysis and testing phase

Create viable specifications and other

documentation for the business analysis phase

Conduct internal walkthroughs of all deliverables

Assist in planning and execution of project

implementation

Liaise effectively with project test partners

including front-end, middleware and host system

test teams

Plan and manage the Development Integration Testing

phase

Manage defect resolution and tracking in Mercury

Quality Centre database

Skills Gained

Strong organisational and time management skills

Extreme attention to detail

Ability to interface effectively with all levels

and across organisational lines, including the

business

Key Achievements

Created and achieved timely signoff of Detailed

Functional Specification

Scripted and executed Integration Testing which

ensured that all entry criteria for System Test

phase was met

Fully supported the VisionPLUS System Test Team for

region setup, functional clarifications and defect

management

Business Analyst

June 2005 - July 2006 ANZ Banking

Group Ltd.

Description of Projects

Enabling of promotional plans on VisionPLUS (i.e.

Buy Now Pay Later, Installment Interest Free, Funds

Transfer etc.).

Launching of the ANZ Everyday Visa Debit card

(AEVD), with processing residing on the VisionPLUS

platform.

Responsibilities

Determine the needs of the Business by analysing

and clarifying business requirements and high level

design documentation

Document the agreed Detailed Functional

Specification and co-ordinate the stakeholder

signoff of the same

Plan and manage the Development Integration Testing

phase

Provide consultative support to the Business,

Development, Production Support and Testing teams

Develop, document and execute own testing plans

Skills Gained

Strong business analyst skills

Strong knowledge of VisionPLUS package

Consulting skills, experience in liaison with

business customers

Systems analysis, design, testing, fault diagnosis

and rectification

Key Achievements

Translated the business requirements into detailed

Functional and Parameter documents and achieved

timely signoff

Ensured that complex, interdependent system

parameters were set precisely to enable the desired

functionality

Employment Test Analyst

History Feb 2005 - June 2005 ANZ Banking

Group Ltd.

Business/Test Analyst

Oct 2004 - Jan 2005 Certegy

Card Services Australia

Business Analyst

April 2004 - Oct 2004 ANZ Banking

Group Ltd.

Business Analyst

Feb 2004 - April 2004 Citibank

Australia

Business Analyst

Jan 2003 - Feb 2004 G.E.

Capital Finance Australia

Test Engineer/Business Analyst

Aug 2001 - Dec 2002 G.E. Capital

Finance Australia

Systems Integration Test Engineer

Oct 2000 - June 2001 Telstra

Corporation Limited

Technical Helpdesk Administrator

Sept 1999 - Sept 2000

First Data International

Systems Tester

June 1998 - Sept 1999 First Data

International

Additional 2008 - Certificate IV in Business - Kangan Batman

Training TAFE

2003 - Six Sigma Greenbelt Training - Birlasoft

2002 - Business Systems Analysis - BIStek Pty Ltd

(BIS Training)

2000 - Integrated Thinking Frameworks - Neville

Barwick &

Associates

1998 - Software Testing Course - Advanced Systems

Testing Group

Education 1989-1991 Melbourne University, Melbourne

Bachelor of Arts, Double major in French

Interests Travel, pets, dancing, gym

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