Project Manager Data
Resume:
Karthik Velusamy
Passport No: H*******
**************@*****.***
Career Objective
To be an important contributor towards the success of the organization with which I will
be associated where I will be able to use my knowledge and skills that I have acquired.
Professional Synopsis
• 3 + Yrs of IT experience in Development and Implementation in client-server
technologies and capable of delivering High Quality Software Solutions, with the main
focus being Siebel CRM Applications development.
• Adapt in Coding, Testing, De-bugging, Documentation and Implementation.
• An effective communicator with excellent relationship building & interpersonal skills.
Strong analytical, Presentation, problem solving & organizational abilities.
KEY SKILLS:
• Good working knowledge in SIEBEL TOOLS 7. X.
• Worked on Siebel CRM 7.8.2
• Hands on Experience in Siebel Configuration, EIM, e-Scripting, Workflows,
Performance Tuning.
TECHNICAL SKILLS:
CRM SIEBEL 7. X
Languages C++, C, eScript.
Databases SQL, Oracle
Scripting Languages Java Script
Operating Systems Windows 2000 /XP/ 98 / 95
ACADEMIC BACKGROUND:
• Master of Business Administration in the year 2011 (Anna University),
• Bachelor in Computer Application in the year 2008 (Bharathiar University).
TRAININGS:
Trained in Siebel 8.0 and Case study.
Trained in Siebel UCM directly conducted by Oracle Corporation.
PROFESSIONAL CERTIFICATION:
• Siebel 8 Consultant Certification
PROFESSIONAL EXPERIENCE:
Company:
Accenture Services Private Limited, India
Designation: Software Engineer
Experience: Aug 2008 to Till Date (3 + Years)
Client\Project Details:
Telstra – Customer Care and Billing, Australia, Melbourne.
Role : Siebel Developer
Duration Aug ’08 – Till Data
Environment: Siebel 7.8 Call center, Oracle DB
Work Location: Offshore-Chennai, India.
Key Contributions/Functionalities and Siebel Areas worked upon:
Siebel Configuration:
• Customized and Created New BC’s, BO, Links, Applets, Views, & Screens as per
client’s requirement Using Siebel Tools.
• Worked on Hierarchical Picklist, Search Specification, Pre-default values.
• Modified Static and Dynamic pick lists, and used data administration to modify the
LOVs.
• Worked on Implicit joins and also created Explicit Joins to get and show data from
some other table.
• Created Calculated fields and incorporated BC level user properties to make child BC’s
read only based on the parent field.
• Assign the view to particular user based on responsibilities.
• Experienced on creating extension columns for Base tables based on business
requirements and respective EIM tables for EIM data migration.
• Scripting:
-Wrote eScript behind applet and business component events to execute specific
business logic.
-Worked on writing server and browser scripts.
• VBC & EBC Configuration:
-Worked on creating complex pick applets based on VBC’s,
- Worked on displaying data from external Data Sources into Siebel with EBC
Configuration.
Business Service:
-Created/Modified Custom BS and worked on requirements like invoking Workflow
from BS and do operation based on WF outputs.
-Worked on requirements like invoking a BS from applet or BC or during button
click.
- Invoke BS from DVM and throw DVM error based on BS return value.
Workflow:
-Creation and Modification of Workflows,
-Invoking the workflow from Run-time events, Signals, Applets/BC Scripts, BS.
-Worked on creating loops in WF’s to execute same steps for multiple records.
-Used Vanilla BS like Row Set Transformation Toolkit, Workflow Utilities, Projected
Asset Cache, Query Transform, in WF operations.
-Experienced in creating RCR for triggering Workflows at particular time interval.
Order Management:
Worked on Sales and Order Management area in Siebel,
-Worked on Siebel CRM application which has Order Management
Module,
-Knowledge on Life Cycle of Order to Asset and
-Asset based Order Creation, Validation & Submission.
Siebel EIM:
• Worked on Building Siebel EIM batch interface where Siebel data has been sent
and received from the external systems in required format.
• Worked on Creating. (Ifb) files required for EIM Import and Export.
• Excellent in writing SQL Queries to create views in Siebel DB and extract those
data as flat file which will be sent to external system.
• Created Data base pre procedures/packages and call them automatically when
ever required during EIM Import and Export.
• Created CTL file for SQL Loader and load the data received from External system
into the Siebel tables for further EIM processing
• Unix Shell Scripting:
Wrote shell scripts that is used for below EIM processing
-File Operations,
-Cleansing of Data during per/post EIM Import/Export,
• Able to resolve EIM errors like pick list value foreign key issues that occurs during
EIM Import/Export.
• Production support :Involved in Live Production Support activities like
executing the EIM Export/Import jobs and fix the data issues if any occurs during
the EIM processing,
• Worked on fixing the issues faced by users in EIM Import or Export due to the
data errors in the file received from other systems and wrote pre-procedures to
validate the data before loading into Siebel table to avoid those issues.
• EIM Design:
-Done Requirement analysis for business process based on EIM, Business flow
design, mapping requirements to Siebel Design, writing Low Level and High Level
Design (LLDs and HLDs) Documents
- Written documents for Change Requests and Hot Fixes.
• Performing Troubleshooting (Debugging, Root Cause Analysis) of day-to-day
production issues.
Performance Tuning/Log Analysis:
• Worked on the Performance defects raised by performance testing team and worked in
performance optimizing activities.
• Worked on performance issues on Order Submission,
• Worked on EIM performance issues on loading the millions of records into Siebel
tables.
• Worked on analysis of Object Manager&Workflow Component logs and identify/fix
the issues in regards to performance.
• Worked on logs analysis to identify root cause during Odd behavior of Siebel.
• Able to do Develop Siebel by considering all performance impact aspects.
Build Delivery Walkthrough Sessions to Business:
- Provided walkthrough sessions to business via net meeting about each change done as
part of a Release before dropping the code to production.
-Excellent in creating the component test plan and Unit Testing Conditions with
which each business requirement is validated against build to make sure none of the requirements
are missed out before dropping the code to testing environment.
Software Configuration/Reference Data Management:
• SIF Object’s/Defect Tracking:
-Worked on handling the defect tracking, baselining/versioning the object
changes happened in specific release or defect wise using Software Configuration
Management tools like IBM Rational Clear Case & Clear Quest.
-Worked with Project Manager on implementing code freeze process during
which the code Cut-Over for production will be decided and finalized.
• Reference Data Management:
-Worked jointly with project Manager and collected various reference data
used by whole Siebel CRM teams like Sales& Order, Customer Care, Marketing,
UCM etc, and implemented new methods for effective reference data
management & migration across all environments till production by creating
COM automation tools (COM Data Control) in Excel Macros and by creating
of EIM jobs.
- Worked on providing the production support to resolve the issues faced by
Technical team during the Reference Data Load
Quality Delivery/Achievements:
• Good at following the Siebel best practices & coding standards and develop
the application considering performance impacts.
• Achieved Accenture Star awards for following the quality standards as mandated
by project.
Reference Details:
Nirmal Raj
E-Mail: ******.***@*********.***
Phone: +91-950*******
Personal Profile:
Date of Birth : 17 - Feb-1988.
Father’s name : Mr. C.Velusamy
Sex : Male.
Nationality : Indian.
Language known : English, Tamil, Telugu.
Present Address : Plot No 28, Kurinchi Nagar, 6th Main Road
2nd Cross Street, Old Perungalathur
Chennai
Pin-600036
Passport No : H2099736
Contact Details : e-mail - **************@*****.***
Mob - +91-917*******
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