Customer Service Management

Francisco Gutierrez

D* JSS Shield( APO AE ***** ( 713-***-**** (

*********.*************@*****.***

Objective

To obtain a challenging career oriented position, utilizing my experience

and skills to their fullest potential and the benefit of the company and

area of operations.

Profile

Prior contingency Operations and LOGCAP experience. Motivated, personable

professional with experience in all cores of Project Management, O&M and a

successful logistical support with 7+Years of support. Diplomatic and

tactful with professionals at all levels. Accustom to handling sensitive,

confidential records. Handle reports meeting Project Management and

Operations guidelines. Experienced supervisory and leadership positions in

logistical support and operations.

Flexible and versatile - I have remarkable ability to adapt easily to

different work environments and strong analysis, organizational and

problem solving skills. Thrive in deadline-driven environments and

excellent team building skills.

Skills Summary

Project Management Computer knowledge SAP-Logistics, Imports,

Operations & Customer Service Export and Inventory

Maintenance Scheduling Accounting/Bookkeeping

EMTS- Employee front-office IBM-MAXIMO- STEAM- Assets

Management operations Management.

Licensed Apprentice Professional Presentations

Electrician

Professional Experience

Operations/ Reports/ Presentations/ TECHNOLOGY

o WORK IN AN OPERATIONS TEAM IN ASSIGNED AREA OF

RESPONSIBILITY. REVIEW AND COMPILE OPERATIONAL DATA AND

INFORMATION TO PREPARE AND DISTRIBUTE COMPLEX REPORTS,

ENSURING FULL COMPLIANCE, REQUIREMENTS AND TIGHT DEADLINES.

o Maintain departmental data as necessary for analysis,

planning, and reporting purposes. Confer with management to

obtain data required for planning activities, such as new

commitments, status of work in progress, and problems

encountered.

o Complete IAR (Incident Accident Reports) and SIR (Serious

Accident Reports)

o Recommend measures to improve methods, performance, and

quality of services and suggest changes in working conditions

to increase efficiency.

o Conduct group sessions involving project operations and

strategies to provided input on the development and

implementation of organization policies, practices,

procedures.

o Support Site Management and leads team members in the

development and execution of operational strategies to exceed

projects expectations.

o Rapidly learn and master varied computer programs; EMTS, IBM-

MAXIMO STEAM, SAP, MICROSOSFT OFFICE- OUTLOOK.

Logistics/ transportation/ movement/ Analyses

o DEVELOPED PLANNING FOR LOGISTICAL OPERATIONS AND PROVIDED

SUPPORT IN TRACKING SUPPLIES AND MATERIALS, AND COORDINATION

OF TRANSPORTATION FUNCTIONS, MAINTENANCE, AND CLIENT

SERVICES.

o Coordinate and arrange movement for DOD civilian personnel

from site to site through Force Protection and the Military.

o Collect data from functional site's areas, prepared and

submitted different report to regional logistics, such as Log

Status report, Fleet Status reports, MHE reports and

Container Management.

o Assists project managers by entering data into project

management system. Interpret documents. Analyze routine

reports

Work Control/ Problem Solving /Organization/ Audits

o LEAD THE WORK SCHEDULING AND PLANNING FUNCTIONS AS NECESSARY

TO SUPPORT EFFECTIVE PROJECT EXECUTION WITHIN A VARIETY OF

OPERATIONAL ENVIRONMENTS

o Monitored and maintained services for Military,

subcontractor, and DoD personnel.

o Develop and implement strategic plans to reduce cost of

procured materials and services.

o Maintain accurate records of Customer Orders, back-orders,

consignment inventory, import shipments and delivery details

o Track required maintenance cycles, equipment utilization,

calibration schedules and coordinates inventory of spare

parts and materials needed to effect maintenance and repairs.

Communicate schedule updates with functional leaders as

necessary to obtain information, provide schedule updates and

maintain operational effectiveness.

o Monitors actual performance against plan and evaluates

variances; adjusts schedule and operations as necessary,

communicates changes and proposed mitigation plans to

functional leads and site management.

o Execute and manage the Service Agreement and Services

Contract process to insure supplier performance, data

accuracy and financial consistency with terms of agreements.

o Verify completeness and accuracy of supplier invoices and

allied submittals prior to routing for approval. Serve as

point of contact for client, contractors and subcontractors.

o Work directly with auditing Government agencies, DCMA QAR.

Employment History

KBR

Department of DEfesen Contractor - D1 Shield, Baghdad; Iraq

2007 to 2011

o Operation Coordinator

O'reilly auto parts- Houston, Texas

2004 to 2006

o Operations/ Logistics

o Lead Inventory - Warehouseman

Education

University of maryland university college -UMUC europe

o GENERAL EDUCATION

Redstone institute -Houston, texas

o A&P EDUCATION / 500 HOURS, 2006

Maximo-Strategic Tactical Enterprise Asset Management

o STEAM

o Work Order

o Property

o Inventory

o Assets

o Purchasing

Contact this candidate