Customer Service Representative
Resume:
Christopher Wilson
*** ***** ****** ******, ********* #102
Gaithersburg, Maryland 20877
?
**********@*****.***
Summary
< Proficient with Data Pac, and Hasler mail metering machines
< Skilled with FedEx Ship Manager Software as well as UPS World Ship
< Excellent communication skills; oral, written and interpersonal
< Ability to work in a fast-paced environment with aggressive
deadlines
Employment History
March 2006 - Present Westat, Rockville,
Maryland
Mailroom Clerk
< Collects, sorts and delivers incoming, outgoing and
interdepartmental mail while operating various mail vehicles.
< Receives and sorts outgoing U.S. mail; meters mail and processes
for delivery to U.S. Postal Service; operates mail metering
machines and electronic accounting system.
< Processes all classes of mail including express mail and private
carriers, to ensure adherence to proper size, weight, postage and
other postal requirements.
< Receives incoming/outgoing insured, certified, express and
registered mail and parcels according to postal regulations.
< Locates proper addresses and makes corrections for misdirected mail
to forward to employee mailboxes according to United States Postal
Service regulations.
< Sells postage stamps, hands out packages, certified and registered
mail.
< Closes out cash drawer and postage meter at end of shift.
< Prepares and processes necessary paperwork related to mail
services; maintains records on quantities and descriptions of
materials received and distributed.
March 2003 - July 2005 DHL, Rockville,
Maryland
Delivery Driver/Courier
< Delivered a variety of items to various locations throughout the
region to meet time deadlines.
< Responsible for loading and unloading deliveries, using hand trucks
and other mechanical delivery assistance devices.
< Used various types of technology to map routes and track
deliveries.
< Conducted deliveries of confidential documents throughout the DC
Metro area.
March 2002 - March 2003 King Pontiac,
Gaithersburg, Maryland
Lot Attendant
< Verified receipt of new cars delivered to dealer and parked cars in
new car lot in an orderly manner, while comparing serial numbers of
incoming cars against invoice.
< Inspected cars to detect damage and verify receipt of listed
accessories.
< Recorded description of damages made and listed missing items from
inventory checks.
< Assigned stock control numbers to cars, catalogs and store keys.
March 2002 - March 2003 Food Lion,
Gaithersburg, Maryland
Cashier/Customer Service Representative
< Scanned customer's orders and handled payment transactions while
being courteous and providing excellent customer service.
< Followed procedures for handling cash, checks, coupons, gift
certificates, food stamps, and WIC vouchers, while maintaining
accurate cash control.
< Kept register area adequately supplied and the Front End area of
the store neat and clean.
Education
Seneca Valley High School, June 2002
Workforce Training
< Westat Information Assurance Training, December 2010
< Westat Code of Conduct and Work Ethics Training, September 2010
< Westat Customer Service Excellence, March 2009
Contact this candidate