Customer Service Sales

TASNEEM HASSAN

***** ***** ****** ***, ***********, Va. 20120 *********@*******.*** C: 703-***-****

Experienced Human Resources Generalist with proven capabilities in recruiting, training and employee

relations. An effective communicator at all levels of the organization. Proven leadership skills, to include

managing and motivating staff to exceed company objectives. Strengths include data analysis, process

improvement, multitasking and working with tight deadlines.

HUMAN RESOURCE PLANNING:

• Assessed company’s future staffing needs over the short, medium and long terms.

• Consulted with management to determine staffing needs.

• Administered the company’s payroll policy.

• Designed and implemented new corporate incentive plans. Results included reduced absenteeism

and increased productivity by 10%.

• Prepared and maintained company salary structure, job documentation and evaluation systems.

• Coordinated internal and external seminars.

RECRUITING AND TRAINING

• Recruited and maintained staffing levels (approximately 250 employees).

• Administered applicant testing.

• Interviewed candidates, checked references and scheduled pre-employment physicals and drug

testing.

• Developed training programs in conjunction with other departments in the company.

• Organized and conducted new hire orientation sessions for all new employees.

• Implemented sales and customer service training programs for all sales staff development.

• Recruited, trained and supervised a staff of 25 associates.

• Developed and maintained relationships with employment agencies, universities and other

recruitment sources.

EMPLOYEE RELATIONS

• Managed staff personnel records.

• Counseled staff as needed.

• Conducted performance and salary reviews.

• Maintained employee records.

• Administered and explained benefits to employees and served as liaison between employees and

insurance carriers.

• Knowledge of OSHA compliance and worker’s compensation claims.

• Recognized for diversity and outstanding people skills.

Tasneem Hassan Resume - page 2

PROFESSIONAL EXPERIENCE

Team Manager Fairfax, Virginia

Macys Inc. 2005-2010

• Recruited and trained new staff to meet corporate objectives. Organized and conducted training

sessions for new hires as well as one on one training as needed.

• Supervised and coached sales managers and existing staff to exceed sales and customer service.

Successfully beat both the sales plan by +4% and above the district average of 3%.

• Led store staff to achieve a customer service score of 82 which was second in region through one

on one coaching and roll play for all staff and department managers.

• Responsible for administering midyear and annual employee performance evaluations.

Senior Manager Tyson’s Corner, Virginia

J C Penney 1998-2003

• Developed training programs for sales staff to improve customer service and reduced complaints

by 4%.

• Trained and developed two management trainees for the one year program and two summer

interns.

• Scheduled interviews monitored staffing data and maintained records.

Store Support Manager Fairfax, Virginia

J C Penney 1996-1998

• Responsible for providing Human Resource functions for a store with 250 employees and $35

million in sales.

• Actively recruited, hired and trained qualified personnel. Implemented interview training skills

which resulted in upgraded quality of candidates hired and reduced turnover by 20%.

• Managed full life cycle of the recruiting process by regularly communicating with department

managers and supervisors and candidates.

• Ensured store was adequately staffed in each selling zone during peak and non peak months

through management of schedules.

• Performed an important role in new employee orientation and on boarding.

• Maintained personnel records and files.

EDUCATION

• Successfully completed Human Resource Management Certificate offered by George Mason

University and SHRM.

• Human Resources Management Fundamentals, Building the Organization Structure and

Classifying Positions, Recruiting and Placing Employees, and Maintaining a Positive Work

Environment. Fairfax County Adult and Community Education.

• Macy’s certificate for Recruiting, Selecting and Hiring Best People.

• Macy’s certificate for Coach the Coach Training.

• Bachelors of Science, University of Karachi.

TECHNICAL SKILLS

Microsoft Office Products; PeopleSoft

AFFILIATIONS

Member SHRM*

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