Customer Service Sales

Deborah Thompson

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Henrico, VA ***** . 804-***-**** . ******************@*****.***

Qualifications Summary

Administrative and Insurance professional experienced in working in fast-

paced environments that demand strong organizational, technical, and

interpersonal skills. Highly trustworthy, ethical, and discreet; committed

to superior customer service. Confident and poised in interactions with

individuals at all levels. Detail-oriented, resourceful and timely in

completing projects; able to multi-task effectively. Strong positive

attitude. Analytical and focused. Capabilities include:

. Problem Solving

. Purchasing/E-procurement

. Calendaring and Scheduling

. Basic Accounting and Budgets

Experience Highlights

. Sales and Marketing

. Word Processing & Typing

. Travel Arrangements

. Office Equipment Operation

. Filing & Data Archiving

. Proofreading

. Events Planning

. Spreadsheets and Databases

.

. Traffic Specialist, closing jobs, proofreading and downloading final

samples, entering all compliance review results into MacWorks database;

trained another contractor on the system and managed her workflow

. Sales of supplemental insurance policies to businesses and individuals

. Extensive interaction with Executive Committee and their Assistants,

setting up meetings, conference calls and arranging catering, served as

events planner for department, working with outside vendors and caterers,

negotiating lower pricing

. Budget Coordinator for the Information Technology Department (in excess

of 600 Associates)

. Managed the Monthly Account Analyses/Accrual/P&L processes for multiple

cost centers; processing of all invoices

. Sports Marketing sponsorship of Winston Cup Stock Car team; served as

liaison between Circuit City Corporate, the Stock Car team, Circuit City

Stores, and various media outlets

. Purchasing and E-procurement Assistant while at Thalhimers and Circuit

City, working for several years in the buying offices of both retailers,

as well as the IT Department at Circuit City.

Employment History

. MARKETING OPERATIONS TRAFFIC SPECIALIST, Spherion/Genworth Financial,

Richmond, VA, 2009-2010

. INDEPENDENT INSURANCE AGENT, Self-Employed, Richmond, VA, 2007-2010

. EXECUTIVE SECRETARY, Circuit City Stores, Inc., Richmond, VA, 1992-2007

. EXECUTIVE SECRETARY, Thalhimers Brothers Associates, Richmond, VA, 1983-

1992

. FRONT OFFICE ASSOCIATE, Patient First, Richmond, VA, 1996-1999 (Part-

time)

Software Skills

MS Excel MS Word MS PowerPoint Peoplesoft Financials MS Project

MS Access MS Publisher MS Outlook PeopleSoft e-Procurement Visio

LotusNotes HP MacWorks AS400 Adobe Professional OnTime

Quickbooks

Education and Training

. Bachelor of Science in Biology - Virginia Commonwealth University,

Richmond, VA

. Additional Courses: Crystal Reports, Conflict Resolution, HTML,

PeopleSoft, MS Project, Meyers-Briggs

Professional/Service/Community Involvement

.Commonwealth of Virginia: Life, Health and Annuities Insurance License

.Toastmasters: Competent Toastmaster and Competent Leader achieved, served

as President, Vice President of Education and Secretary .OA, Inc.: Regional

Representative for Richmond, VA, 7 years; Chairman of Bylaws/Policy

Committee, Ways & Means Committee Secretary; World Service Business

Conference Delegate for Richmond, VA, 6 years, served on Bylaws Committee

and Reference Sub-committee for two years .Unity Christ Church of Bon Air:

Arts In The Garden, Committee Member, Sub-committee Chairman; Teacher,

Youth of Unity (8th through 12th grades); Greeter/Usher .Virginia Power

Boat Association Auxiliary: Board Member .Hatcher Neighborhood Civic

Association: Secretary

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