Customer Service High School
Resume:
AIRA CARMELA P. NODALO
*** ******-****** ******, *&E De Castro
Village, Niog, Bacoor, Cavite 4102
************@*****.***
EDUCATIONAL
****-**** ****** ** *** PHILIPPINES UNIVERSITY
Bachelor of Science International Relations – Diplomacy
2002-2006 BACOOR NATIONAL HIGH SCHOOL (ANNEX)
High School Diploma, March 2006
WORK EXPERIENCE
Aug-Oct 2008 SM CITY BACOOR – Cashier
Assits customer with their purchase, make sure that payment
transaction are processed correctly.
Mar-Oct 2009 TELEPERFORMANCE (SPRINT)– Customer Service Representative
Assisted Customers with regards to their billing, activation and basic
Troubleshooting concern.
Feb 2010 – Oct 2013 TELETECH (TELSTRA) – CUSTOMER SERVICE ASSOCIATE
Aligning of old system from the new system. Includes Outbound/Inbound
Calls, assuring customer of the account details and information on system
that would reflect on their bill/online account. Investigating and
reprocessing orders that went to error.
Assisted Customers through chat regarding their billing and general
inquiry.
Dec 2013 EXL SERVICES PHIL. (ERS) – CUSTOMER SERVICE
REPRESENTATIVE
Assists members in need of Emergency Roadside Assistance. Response
immediately, by locating and providing the service that is needed. Discuss
information regarding the member’s policy (insurance coverage).
EXTRA – CURRICULAR ACTIVITIES
2008 DE LA SALLE UNIVERSITY
Short term course that enhances conversational/communications skills.
SEMINARS ATTENDED
September, 2006 KOREAN LANGUAGE LESSON
Rotary Club
August 11, 2006 ASEAN LECTURE SERIES
“ASEAN: One Caring and Sharing Community”, Lyceum of the
Philippines University.
July, 2006 POLITICAL SCIENCE REVIEW
Lyceum of the Philippines University
PERSONAL BACKGROUND
Born on July 30, 1989 in Cavite, Philippines. Fluent in Filipino and
English. Knowledgeable in computers and basic office equipments.
Interest include sports, writing and decorating. Honest, hardworking and
adaptable.
REFERENCES
Available upon request.
Contact this candidate