Customer Service Sales
Resume:
Raghunath Reddy. Boddapati
Summary
. Over * years of professional experience as a Developer, with nearly 3
years of experience in Sales Force CRM as a Developer and
Administrator.
. Experienced in all phases of Software Development Life Cycle (SDLC),
quality management systems and project life cycle processes. Highly
skilled in Salesforce.com (SFDC) development and implementation.
. Experience with Apex Language, Apex Trigger, Apex Class & Apex Web
Service, Visual Force (Page, Component & Controllers).
. Excellent experience in integrating Sales force system with external
Web services and developing Apex Web Services.
. Designed, developed and deployed Apex Classes, Controller Classes,
Apex Schedulers and Apex Triggers for various functional needs in the
application
. Experience in building Force.com Visual Force Pages, Visual Force
Custom Controllers/ Components, Advanced Search Functionality,
Reports, Dashboards, Tabs.
. Proficient in security and sharing rules at object, field, and record
level for different users at different levels of organization
. Extensive experience in designing of custom objects, custom fields,
Pick list, role based page layouts, Workflow Alerts and Actions, and
Approval Workflow, Validation Rules, Approval Processes, custom Tabs,
custom reports, report folders, report extractions to various formats,
design of Visual Force Pages, Snapshots, Dashboards, and Email
generation according to application requirements
. Thorough understanding and good experience on Data Loader
. Expertise with Administration and Configuration of Salesforce.com CRM
to populate and maintain data.
. Ability to write complex SOQL queries across multiple objects within
the SFDC database.
. Have performed page layout customization, page layout assignment
based on profiles and created custom links based on user requirement.
. Created Page Layouts, Search Layouts to organize fields, custom links,
related lists and other components on a record detail and edit pages.
. Worked on Eclipse IDE with Force.com Plug-in for writing business
logic in Apex programming language.
. Provide system administration of the Salesforce.com environment,
excellent team player, self-motivated, quick learner with good
communication skills and trouble-shooting capabilities.
TECHNICAL SKILLS:
Salesforce Salesforce CRM, Salesforce SFA, Apex Language, Apex
Technologies Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force
Pages / Components, Apex Web Services, AJAX, Workflow &
Approvals, Dashboards, Custom Objects
Operating Systems Windows 98/2000/XP/2003/vista.
Databases Oracle 10g/9i, MS SQL Server 2005/2000,MySQL, MS Access
2007/2000
Salesforce Tools Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange
Data Loader, Data Loader
Languages Ruby on Rails, OOPs through JAVA, APEX, C, C++, SQL.
Professional Experience
Bactolac Pharmaceutical, Inc., NY
Dec 2010 - Till Date
Salesforce Consultant
Responsibilities
. Performed the roles of Salesforce.com Developer and Administrator.
. Responsible for Salesforce.com Application Setup activities and
customized the apps to match the functional needs.
. Interacted with various business team members to gather and documented
the requirements. Implemented the requirements on Salesforce.com
platform and Force.com IDE Plug-in using Eclipse.
. Closely worked with SalesForce.com team while implementing the
solutions for the requirements.
. Designed, Implemented and deployed the Custom objects, Page layouts,
Custom tabs, Components to suit to the needs of the application.
. Created Custom Objects and defined lookup and master-detail
relationships on the objects and created junction objects to establish
connectivity among objects.
. Implemented Apex Classes & Triggers and linked them to manage the
workflows implemented in the system.
. Implemented various Custom Reports and deployed them for different
business user levels.
. Create various profiles and configured the permissions based on the
organizational hierarchy requirements
. Customized tabs for among different business users groups and business
centers.
. Performed the role of support engineer for the internal users and
helped them in getting used to the application, generated reports and
saved them for further access to the users.
. Used the sandbox for testing and migrated the code to the deployment
instance after testing.
. Supported the data migration activities for migrating the data from
various business centers and business center users with the support of
Saleforce.com
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages,
Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,
HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in,
Oracle 10g, Windows XP.
C&S Wholesale Grocers, NH
Feb 2010 - Nov 2010
Salesforce Developer
Responsibilities:
. Interacted with various business user groups for gathering the
requirements for Sales Force implementation and documented the
Business and Software Requirements.
. Perform detailed analysis of business and technical requirements and
designed the solution by customizing various standard objects of
SalesForce.com (SFDC) and other Platform based technologies like
Visual Force, Force.com API, and Web Services.
. Involved in Salesforce.com Application Setup activities and customized
the apps to match the functional needs of the organization.
. Implemented the requirements on Salesforce.com platform and Force.com
IDE Plug-in using Eclipse.
. Designed, and deployed the Custom objects, Entity-Relationship data
model, validation rules on the objects and tabs, Page layouts, Custom
tabs, Components, Visual Force Pages to suit to the needs of the
application.
. Defined lookup and master-detail relationships on the objects and
created junction objects to establish connectivity among objects.
. Integrated the Web Services for extracting the data from external
systems to display in the pages of salesforce.com.
. Designed, developed and deployed Apex Classes, Controller Classes and
Apex Triggers for various functional needs in the application.
. Designed and developed Apex Scheduler classes for scheduling task as
per the business needs.
. Developed and configured various Reports and Report Folders for
different user profiles based on the need in the organization.
. Developed Custom Objects and Custom Reports
. Used the sandbox for testing and migrated the code to the deployment
instance after testing.
. Developed Unit Test cases for the Apex Classes, Triggers and Scheduler
classes to get good code coverage.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages,
Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,
HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in,
Windows XP
Acumen Solutions, VA
May 2009 - Jan 2010
Role: Salesforce.com Developer
A Leading Business and Technology Consulting Firm, Our target markets
include Fortune 500 companies, government agencies and other emergent
industry leaders. Our industry specializations include: Communications &
Media, Financial Services, Public Sector (Government) and Consumer and
Commercial Products.
Responsibilities:
. Understanding SFDC CRM processes for pre-sale activities at Gexa
Energy.
. Intensely conducted meetings with business and technology groups at
both organizations
. Developed Salesforce.com S-controls using flex builder and Action
Script for new account provisioning custom workflow
. Developed Salesforce.com ETL processes using Cast Iron, Informatica,
Java and Salesforce Web Services Java API.
. Business processes streamlining and processes re-engineering
. Providing technical architecture of the target platform, with all
interfaces
. Identifying the need of third party tools, required number of licenses
and users
. Estimating migration project efforts
. Involved in Salesforce.com Application Setup activities and customized
the apps to match the functional needs of the organization.
. Interacted with various business team members to gather the
requirements and documented the requirements.
. Worked with various salesforce.com objects like Accounts, Contacts,
Leads, Opportunities, Reports, Dashboards
. Developed various Custom Objects, Tabs, Components and VisualForce
Pages and Controllers
. Developed and configured various Custom Reports and Report Folders for
different user profiles
. Developed Custom Objects, Custom Reports and configured the Analytic
Snapshots to dump the data on regular basis for the sales performance
and lead generation statistics.
. Created and deployed Several Reports using salesforce.com platform.
. Developed Apex Classes, Controller Classes and Apex Triggers for
various functional needs in the application.
. Developed and deployed workflows and approval processes for
opportunities and products/ assets management.
. Created and used Email templates in HTML and Visualforce.
. Performed the roles of Salesforce.com Analyst/ Developer and
Administrator in the organization.
. Used the sandbox for testing and migrated the code to the deployment
instance after testing.
. Interacted with the Salesforce.com premium tech support team on a
regular basis.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages,
Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security
Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.
Shopping.com, NJ
Oct 2008 - Mar 2009
Role: Salesforce Consultant
Shopping.com, an eBay company, pioneered online comparison shopping and
today is one of the fastest growing shopping destinations for a
comprehensive set of products from thousands of trusted stores from across
the Web. With a singular focus on shopping, Shopping.com offers shoppers
easy-to-use search tools, engaging content and time saving navigation,
along with millions of unbiased product and merchant reviews from the
Epinions community, all in one place.
Responsibilities:
. Led corporate-wide implementation of Salesforce.com (SFDC) customer
relationship management system.
. Coordinated business process review meetings with multiple teams to
establish standardized workflow processes.
. Handled day-to-day administration, maintenance and support of
Salesforce modules for 50 users.
. Designed custom objects, tabs, records, and views within SFDC to
support new workflow processes.
. Implemented SFDC web-to-lead functionality into the corporate site
and established 30 plus auto-assignment rules for routing to the
appropriate internal party.
. Analyzed and imported thousands of account and contact records,
prior to using the SFDC import wizard, to ensure the accuracy of
data for end users within the application.
. Developed and maintained SFDC analytical reports and dashboards for
management review.
. Created product road map and external communication/rollout plan
for several SaaS solutions.
. Met regularly with interdepartmental work group to monitor and
evaluate products; maintained partnerships with industry solution
providers.
. Analyzed policies with regard to customer service efficiency;
recommended and implemented process improvements
Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE,
Controllers, Visual Force Pages, XML, Triggers, Security Controls, third
party tools.
Syndicate Bank, India
July 2006 -
July 2008
Software Engineer
As a member of QA team, analyzed and tested Account Maintenance
system. This Clint\Server application is designed to maintain customer
accounts and support the business functions and financial
transactions.
Responsibilities:
. Developed detailed Test Plans and Test Cases in Test Director and
executed them
. Participated in Business Analysis, Requirement Analysis and Data
Analysis
. Test Cases were designed based on Use-Cases and Requirements in Test
Director
. Maintained requirements in Test Director and requirements are traced
to Test Cases in Test Director
. Performed GUI, Functional, System-Integration and Regression testing
. Extensively used SQL for data integrity testing at the backend
. Investigated Software defects and interacted with Analysts to resolve
technical issues
. Involved in analysis and study of functional specifications for the
enhancement of existing functionality
. Conducted Smoke testing on new versions
. Maintained and Troubles hooted Network and its problems in the testing
environment
. Responsible for System Testing, Regression Testing and Acceptance
Testing
. Tested User Interface inconsistency and application functionality
. Recommending continuous process improvement, maintain QA standards and
artifacts
Environment: Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL
Server 2000, MS-Word, Ms-Excel, MS-Project.
Deutsche Bank, India
Jan 2005 -
May 2006
Business Analyst
Deutsche Bank is a leading global provider of financial solutions. Its
major services are Corporate and Investment banking and Asset management.
At Deutsche Bank, Concentrated mainly on the Business Services department
of the firm.
Responsibilities:
. Prepared and distributed monthly financial reports to Business
Services.
. Performed trend and variance analysis for revenue and expenses.
. Developed, maintained and distributed reports and financial models as
needed by the Upper Management.
. Worked closely with Business Service Management and be the Financial
Advisor for the Business Services.
. Assisted in the budget & forecasting process for the Business Services
department.
. Evaluate profit and cost efficiencies in various functional areas of
the Business Services.
. Providing effective financial controls for the Business Services and
ensuring compliance with the processes and procedures.
. Monitoring invoicing and reconciliations.
. Demonstrated good computer skills and excellent communication skills.
Environment: JDK1.3, Eclipse 2.0, Oracle 8i, WebLogic 6.0, Windows XP, IBM
Unix-AIX 5.x, MS Visual Source Safe Version control.
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