Customer Service Representative

**** ********** ******, ******** ** 23237804-***-****(abg7s3@r.postjobfree.com

Pheola Epps

Objective

To secure employment which will utilize my customer service experience and

attention to detail.

Experience

1/2008-3/2010 Richmond Redevelopment & Housing

Authority Richmond, VA.

Sr. Office Support Specialist

Schedule re-exam appointments and determine rent amounts for residents

Receive and monitor visitors at housing site

Obtain Pay or Quits and UD's as needed. Perform office duties according to

RRHA and HUD standards

Received Public Housing Occupancy Certificate of Proficiency from Quadel

Consulting

Served as Notary Public for RRHA, tenants, and guests as needed. My commission

expires 08/31/2012

12/2006-8/2007 SunTrust Mortgage

Richmond, VA.

Mortgage Customer Service Representative

Answer customer inquiries regarding mortgage loan status

Process mortgage payments from checking or savings accounts

Meet standards on a daily basis for customer service job performance

01/2006-05/2006 Venturi (Circuit City) Richmond, VA.

Order Processor

Research, input and process orders for TV returns request by customers

Determine the best method to process return and implement that process

Brought backlog up to date and was recognized by manger.

02/2005-10/2005 Wachovia Bank Glen Allen, VA.

Personal Service Representative

Handle incoming customer inquiries regarding bank products at the Corporate

Call Center

Evaluate call to determine if a sale was possible based on customer need. Sell

products if applicable.

Received numerous MVP and Top Performer awards and was recognized by

management and peers.

10/2003-02/2005 Adecco (City of Richmond : Capital Richmond VA

One)

Accounting Assistant (City of Richmond)

Count and batch incoming vouchers and invoices from Henkles and McCoy

Process invoices accurately and in a timely manner

Asses and write Incident Reports for property damage from venders who damaged

city property.

Customer Service Representative (Capital One)

Handle incoming customer inquiries regarding bank products at the Corporate

Call Center

Evaluate call to determine if a sale was possible based on customer need. Sell

products if applicable.

Ranked # 5 of 70 representatives in bank card sales for the call center.

01/2003-09/2003 Express Personnel : Staffing 2000

(Amnet Mortgage : Various Short Richmond VA

Term Assignments)

Underwriting Assistant (Staffing 2000)

Receive, count and log phone orders from customers requesting loan closings.

Proofread incoming loan applications to determine status and request missing

documentation

Clear loan conditions and schedule closings in a timely manner.

Clerical (Express Personnel)

Perform various clerical duties for a variety of employers when employees were

on short term leave.

Operated switch boards and floated in various departments at various companies

as needed.

08/1998-10/2002

Saxon Mortgage Inc.

Glen Allen VA

Audit/Data Input/Account Manager -Loan Processor

Receive, proofread and input incoming full files and pre-quals into the system .

Verify financial data, obtain missing information, cleared conditions for

closing and scheduled closings.

Update and maintain files from input to closing. Forward closed file to the

proper destination.

Experience: Part Time Employment

Venturi (Circuit City)

Richmond VA

06/2004-09/2006 Express Personnel/GAC-Fiserv Lending Solutions

Glen Allen, VA.

Venturi (Circuit City)

Richmond VA

Customer Care Representative

Answer calls from lenders, borrowers and venders at the Corporate Call Center

regarding loan status.

Process requests from venders for mortgage loan appraisals, title insurance and

closings. Route calls as needed.

Record and update appraisal payment information, loan cancellation and closing

data.

03/2009-06/2009 Accounting Principals/SunTrust Mortgage

Richmond, VA

Underwriting Assistant

Assist in assembling folders in various stages of Foreclosure and preparing

them to be sold

Keep record of documents missing and how to obtain them

Follow up on all missing docs and incomplete tasks to insure Federal guidelines

and timelines are met

Education

1998-2000 J. Sargeant Reynolds Community College

Richmond., VA.

Liberal Arts Major *Dean's List *Phi Theta Kappa

2010-2011 Bluefield College

Richmond, VA

Pursuing Management Degree (Expected Graduation Date 12-2010)

I am a Notary Public. My commission expires 08/31/2012.

References : Available upon request.

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