Customer Service Representative

MIKE NGUYEN

***** ******* ***. ***** ** Monte, CA 91733

626-***-**** **********@*****.***

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OBJECTIVE: A business professional offering the opportunity to

utilize my professional financial, accounting and claim's

expertise. Seeking a challenging and rewarding position in

Accounting with a firm offering growth and advancement.

EDUCATION: California State University, Los Angeles, Los Angeles, CA

Bachelor of Science in Business Administration: Finance

Currently attending, expected to graduate March- 2012

Mt. San Antonio College, Walnut, CA

Certificate Program in Business Management, obtained May

2003

SKILLS & CREDENTIALS:

. Excellent interpersonal and negotiating skills.

. Ability to correct potential problems.

. Proven oral and written communication abilities.

. Adaptable to new concepts and responsibilities.

. Proficient in handling diverse tasks simultaneously.

. Completed class in Financial Accounting

. Completed class in Managerial Accounting

. Certificate in Business Management

. Certificate in Human Resource Management

EXPERIENCE:

Sep 2008 - Feb 2011 Customer Service Representative II, CapitalSource

Bank, Whittier, CA

. Opening up new accounts in accordance with company

policies and procedures.

. Monitor and submit daily audit package which

includes all work done for the day.

. Recommend and provide banking and financing

support to customer.

. Cross-sell banking products and make

recommendations on banking transactions.

. Advise customers on the appropriate type of IRA

products that will yield best financial results.

Jan 2008- Aug 2008 Claims Coordinator-Acosta Sales & Marketing,

AppleOne, City of Industry, CA

. Gather support documentation to analyze and

research; attach completed work to file for

validation to clear against customer claim.

. Research claim information such as deals,

shipping, and product information.

. Work with the client to help clear and validate

promotion and money offered to customer.

. Assigned multiple customer lines with large

vendors: Welch's, Albertsons, Save Mart, and Smart

&Final.

. Maintain client manuals by updating information of

prices and product monthly.

Sep 2007- Jan 2008 Private Bank Customer Service Associate, Union Bank,

Beverly Hills, CA

. Assist in daily operational functions associated

with wealth division.

. Assist in opening of new personal and business

accounts in accordance with bank regulations.

. Perform teller functions such as: deposits,

cashing checks, and account maintenance.

Jun 2004- Jun 2005 Accounts Payable Clerk, Enterprise Rent-A-Car,

Azusa, CA

. Oversee the timely payment of large volume of

invoices to vendors.

. Interact with vendor representatives.

. Reconcile monthly vendor statements.

. Interact with and support all departments and

assist accountants in month's end.

ADDITIONAL INFORMATION UPON REQUEST

Contact this candidate