Customer Service Manager

***** **** ******** **. ****** Valley, CA• 760-***-**** • *******@*******.***

Maria P. Lugo

Objective

My goal is to obtain a job where my clerical knowledge, computer and bilingual skills are

used for mutual benefit.

Experience

04/2000-06/2010

Nopalitos Mexico, Inc. Chino, CA

Office Manager

Supervised A/R department: Over 200 daily customers accounts; handled

delinquent accounts over 60 days but maintained 95% of accounts current; was

responsible for all cash received and disbursed.

Supervised A/P department: Verified payments for accuracy; reduced costs when

possible; inventory control.

H/R department: Handled all issues for over 50 employees: including payroll,

attendance, discipline, and resolving problems; processed Federal and State payroll

liabilities; completed Worker’s Comp reports; translated all employee documents

and contracts.

Utilized Microsoft Word, Excel, PowerPoint, and Quick Books to enter data,

generate various types of reports, and translate documents.

Customer Service: handled customer and vendor orders, comments, and complaints

from Mexico and the U.S.

Awarded bonus for collecting over $250,000 in delinquent accounts that were to be

written off.

Education

Sept 2000-Dec2002

California State Polytechnic University Pomona, CA

Completed 90 units towards a Business Administration degree with a minor in

Spanish and English translation.

Sept. 1996-June 2000 Bishop Amat High School La Puente, CA

Graduated with 4.0 GPA

Professional Skills

Proficient in Microsoft Word, Excel, PowerPoint, and Quick Books Pro.

Fluent in English and Spanish; simultaneous, consecutive and document translation.

Ability to organize, multi-task, solve problems, and manage time.

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