Customer Service Administrative Assistant

ARIANNE P. VELASCO

Hercules, CA - 510-***-**** -

abg7nl@r.postjobfree.com

OBJECTIVE: Seeking to obtain an Executive Assistant position where my

technical knowledge, skills, and experiences are valued.

SOFTWARE: Photoshop Illustrator Word

Power Point Final Cut Pro

After Effects In Design

Excel Maya

SKILLS: Increasingly responsible administrative and office

management experience

Demonstrate ability to work well in fast-paced, dynamic

environments

Excellent interpersonal, communication and

customer service skills

Effectively maintains correspondences through phone, email,

and fax

Extensive knowledge of collection practices, regulations

and procedures

EDUCATION: The Art Institute of California - San Francisco, CA

Bachelor of Science in Media Arts & Animation, September

2010

Student Animation Project Roles: Technical

Assistant/Director, 3D Modeler

EXPERIENCE: Compex Legal Services, LLP - Oakland, CA

Administrative Assistant, Current

. Assemble work orders, medical records & bills,

subpoenas, and attach checks to prepare legal

documents

. Legal research methods using the company system,

Oracle to process subpoenas and public records act

requests

. Research and identify sources of data in the

community to obtain information to fax and serve

medical requests for patients

. Maintain filing of our agents' daily logs in database

and records in appropriate file cabinets

. Utilize time management techniques to organize and

prioritize work that will manage a variety of

projects simultaneously

. Serve as backup for other positions in the department

by executing routing checklists or mail deliveries

. Prepare necessary documents to order equipment and

supplies

. Screen visitors

The Art Institute of California - San Francisco, CA

3D Character Rigger 4/10 - 9/10

"My Shadow" Project

. Collaborated with animators and constructed

animation - friendly rigs that fulfilled their

needs

. Set up rigs and used skeletal principles of biped

characters

. Designed user controls for character bone systems

. Scheduled team meetings that continued production

progress

American All Risk Insurance - San Francisco, CA

Collections Clerk, 10/03 - 8/05

. Constructed techniques to find consumers and

collected their debt

. Maintained records with policy holders to keep them

up to date

. Suggested creative options for debt payment

preventing delinquency

. Negotiated payment arrangements that executed

promissory notes

. Kept detailed messages from customers and recording

their name,

call timing and business nature

. Received invoices and arranged documentation for the

payments

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