Customer Service Technical Support
Resume:
Roberto Martinez
Houston, TX 77061
************@*******.***
CAREER OBJECTIVE
Seeking a bilingual customer service position with a growing organization offering opportunity for
career advancement and professional development
SUMMARY OF SKILLS
• Highly organized, able to multi-task, and dedicated to customer satisfaction
• Achieved high levels of training in sales, customer care, public relations, and call center
• Experienced with cash handling and balancing functions and processing of payments
• Bilingual: fluently speak, write, and read Spanish and English, Spanish Native Proficiency
• Typing skills (50 wpm) hardware support, and basic knowledge of Microsoft office
RELATED EXPERIENCE
Verizon Wireless, Inc. League City, TX Nov 2010 – (Temporary)
Bilingual Retail Sales Greeter
• Greet customers, assist them with the check-in solution, and explain products and services
• Manage and direct flow of traffic to ensure customers are assisted in a timely manner
• Help out with daily over-all business operations such as processing bill payments and credits
Dell, Inc., San Salvador, SV Sep 2009 – Mar 2010
Bilingual Technical Support Specialist
• Provided international technical support for computer hardware and software issues
• Documented and updated multiple accounts and sent final confirmation reports to customers
after completing service or transactional calls
• Created depot and on-site technician dispatches after analyzing and identifying possible causes
of a malfunctioning component within a computer system
US Department of Homeland Security, Inc., Houston, TX Sep 2007 – Dec 2008
Bilingual Transportation Security Officer
• Conducted a full screening process of passengers and baggage, and assisted air travelers through
the screening checkpoint
• Identified and prevented life-threatening devices from being transported onto aircraft at airport
terminals and baggage areas
• Provided friendly customer service to travelers by giving them directions and responding to
inquiries in a professional and courteous manner
Loanstar Title Loans, Inc., Pasadena, TX Jun 2007 – Sep 2007
Bilingual Customer Service Consultant
• Financial auto loan specialist which handled high confidential and personal financial information
in sensitive manner
Determined the blue book value of the vehicle so that such a report may be used prior to a sale of
•
finance
• Provided excellent service working in fast pace environments practicing strong organizational
skills with attention to detail
Findit Apartment Locators, Inc., Houston, TX Jan 2003 – June 2007
Bilingual Apartment Locator Specialist
• Located apartments for tenants city wide, via telephone assistance or personal consultation
• Built a large clientele base through personal attention, quality service, and consistent follow up
• Set up appointments and escort clients to various apartments communities in a professional
manner
EDUCATION Aug 2000 – Dec 2001
Houston Community College Systems, Houston, TX
• Continuing education towards an associate’s degree in Business Administration
CERTIFICATIONS Aug 2002 – Present
Certifications and Licenses
• Dell completion of basic hardware and software professional technical support certification
• Cisco course training in computer maintenance certification
• Real Estate Agent License (Inactive)
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