Customer Service Sales
Resume:
Keisha Brooks-Freeman
Riverview, FL 33579
QUALIFICATIONS
More than 15 years experience in management and customer service ...
Excellent organization and time management skills ... Outstanding
communication, interpersonal and public relations skills ... Ability to
function well in a progressive environment under stressful conditions ...
Highly self-motivated with innovative ideas and concepts for increasing
employee morale and improving communications ... Demonstrated ability to
work effectively and congenially with employees at diverse levels ...
Results-oriented individual with the capacity to take on added
responsibility ... Computer literate in a wide variety of accounting,
legal, internal help desk, word processing and spreadsheet applications ...
Positive attitude, personable demeanor and professional image ...
Qualifications include knowledge, skills and abilities in:
Administration Help Desk
Customer Service Organizational
Collections Sociology Time-management Sales/Marketing
PROFESSIONAL EXPERIENCE
09/2005 - Present Verizon Communications
Tampa, FL
Customer Sales Associate
. Sales of Verizon products and services
. Handle and resolve complex billing issues and complaints files by the
PUC and the BBB
. Obtain and evaluate all relevant information to handle inquiries and
complaints
. Supervised 50 sales representatives
. Monitoring daily objectives of sales representatives
. Perform side-by-side call observations to help improve call flow and
boost sales
08/1998 - 06/2005 Ford Motor Credit Company
Tampa, FL
Account Services Specialist
. Responsible managing, collecting and resolving accounts over 45 days
delinquent
. Prepared legal documents to transfer ownership of collateral,
refinance and repossession
. Maintains records, and prepares reports and correspondence related to
the work
07/1996 - 07/1998 Summit Bank
Dayton, NJ
Account Services Specialist
. Sales of Summit Bank products and services
. PC Banking troubleshooting.
. Supervised 30 customer service representatives
09/1993 - 03/1995 Madison County Juvenile Detention Center
Jackson, TN
Administrative Assistant
. Maintained interoffice, compose correspondence, monitor and distribute
incoming and outgoing mail
. Create and maintain office files and records
. Administered and scored individual psychological tests, observe and
interview offenders being evaluated, conduct group testing, and
compile data for the purpose of research, reporting and recommendation
of offender program placement or offender classification assignment.
COMPUTER SKILLS
50 WPM, Microsoft Office XP, QuickBooks, Outlook Express
EDUCATION
06/2004 - Present Nova Southeastern University Tampa,
FL
MBA: Management Information Systems
04/1995 Lane College Jackson, TN
B.A.: Sociology
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