Customer Service Human Resources

ELIZABETH M. PEREZ

*** ***** ******* *****, *** Jersey 07083

201-***-**** Email- Eperez_89@tmo,blackberry.net

OBJECTIVE

To obtain a full-time position to utilize my skills in Hospitality Management relating Human

Resources.

SUMMARY OF QUALIFICATIONS

•5 years of Professional Customer Service

•Knowledge of Microsoft Office, Word, PowerPoint, and Outlook

•Great typing skills- 30wpm

•Skills in programs (STAR & KRONOS)

•General office work skills

•Professional telephone communication skills

•Member of Phi Theta Kappa Honor Society

•Member of SHRM, Society for Human Resource Management

EDUCATION

September 2007 - Present Hudson County Community College

Jersey City, NJ

Culinary Arts Institute

•A.A.S- Hospitality Management- Concentration “Hospitality and Restaurant Management” GPA 3.7

•Candidate 5/2011

September 2004-June 2007 James Ferris High School

Jersey City, NJ

Magnet Program- Travel & Tourism Management

•Diploma- General Studies

WORK OF EXPERIENCE

7/2008 - Present Jersey City Medical Center, Jersey City.

N.J Liberty Health

Human Resources Assistant

•Responsible for all new hire paper work, background screenings, issuing ID’s, and explaining all benefit

package information for all departments within hospital

•Assist on negotiating salary rates to new hires

•Create job posting daily for all employment

•Explain FMLA packages to employees when going out on a leave and keeping accuracy of all paper work

that is returned to Human Resources

•Assist on processing Pension 401K applications for employees enrolling, withdrawing and processing loan

requests

•Utilize the STAR & KRONOS systems to verify employee information

•Assist with Training Courses for employees offered through grants

•Promote various departments through media outlets

• I assist with daily Join Commission audits

•Complete all employee verification and training requirements for new hires

February 2010 to May 2010 Hope Lodge NYC

New York, NY

Hospitality Intern

•Performed check- ins, check-outs, and various functions for a 60 room hotel

•Responsible for creating files for new and returning guests

•Created new keys for all in-house and new guests

•Conducted orientation for first time guests

•Performed daily checks on all the floors, rooms, and guest kitchens

•Assist with any daily activities for those who were staying over night

•Provided housekeepers with there daily room check ups, check outs and room turnovers

8/2007-7/2008 City Bean Coffee Company

Jersey City, NJ

Sales Representative

•Prepared customer requests according to company protocol

•Maintained quality standards in food areas for all guests

•Created new items for daily offerings to guests

•Controlled cash transactions and audited any discrepancies in cash reports

9/2006-8/2007 Jiffy Lube International

Jersey City, NJ

Customer Service Advisor/CSA

•Responsible for all administrate work, general office work, and multitasked within the front office

•Processed customer orders, scheduled appointments and complaints with corporate

•Familiar with hands-on activities such as, oil changes and air filter changes.

6/2004 - 9/2006 CVS Pharmacy

Hoboken, NJ

Customer Service Representative/ Hallmark Assistant /Kodak Rep

•Responsible for controlling inventory areas such as, cosmetics and hair products.

•Performed cash-handling duties, meanwhile managing to continue to have full stocks of our products.

•Lead assistant in the Hallmark area and received training for the Kodak section.

•Continued with all duties and managed the Kodak section for promotion.

EXTRACURRICULAR ACTIVITIES

•Community Service: Volunteer work to plant trees and flowers at parks during my

high school years.

•Organizations- CRS Maintenance Group Co: Volunteer work to help clean around

the complex and walk dogs in Downtown, Jersey City

•Babysitting- babysat many children of varying ages

•Raising Money- I have been involved with the “American Heart Association” and

“Hudson Cradle” into collecting money around Meadowlands Hospital; Medical

Center and Jersey City Medical Center

LANGUAGES

Fluent in Spanish and English.

REFERENCES

Professional:

Eileen Ferrer

Company- Meadowlands Hospital

“Benefits Coordinator”

Phone- 201-***-****

Norma C. Melendez

Company- Liberty Health

“HRIS/ Pension Manager”

Phone- 201-***-****

Marcell Sanchez

Company- Liberty Health

“Security Director”

Phone- 551-***-****

Taneya Willaimson-McKie

MS, CHE, CWP

“Hospitality Professor”

Phone-646-***-****

Contact this candidate