Customer Service Manager

P amela D. Allen

**** ******* **. ************, ** 30135 • 770-***-****

Q ualification Summary

H ighly motivated, self-direct manager experienced working in fast-paced

environments involving strong organizational, technical, and interpersonal skills.

T r ustworthy, ethical, and discreet; committed to superior customer service.

Confident and poised in interactions with individuals at all levels. Detailed-

oriented and resourceful in completing projects, able to multi-task effectively.

C apabilities include:

•

• •

Accounts Receivable Budgeting

• •

Account Resolution Auditing

• •

Branch M anagement Supervision & Delegation

• •

Billing and Collections R eporting

Relevant Experience H ighlights

Accounts Receivable – R econciled accounts in compliance w ith company

policy and procedures. Reviewed daily status of delinquent accounts and initiated

calls on assigned accounts. Negotiated and formulated excellent business judgment

a nd due diligence in evaluating accounts solvency, while incorporating payment

p lans for financially distressed accounts. Ent rusted w ith the most complex

c ustomer service issues as a result of an exceptional ability to promptly resolve

concerns and satisfy customers.

Branch Management – R econciled daily bank deposits, while maintaining

staff. Maintained financial, customer security and confidentiality by adhe ring to

company policy and procedures of internal controls. Managed and calculated AR,

aging reports for accuracy and forecasting. Measured account discrepancies and

t ook appropriate actions to resolve discrepancies expeditiously.

Personnel H i r ing & Development – R ecruited, inte rviewed, hi red, and

m anaged non-exempt employees (customer service representatives, assistant

m anagers). Created team known for high levels of performance excellence, strong

t eam-oriented, highly motivated, ethical and loyal.

Account Resolution – E nhanced customer loyalty th rough effective complaint

r esolution and professional communication. Utilized corporate resources to

determine source of customer difficulties and negotiated the most suitable,

r easonable and equitable resolution. I mplementation of corrections to customer

i nvoices by removing erroneous charges. Analyzed options and alternatives to

c ustome r’s financial accounts.

Career Chronology

Spi rit Aerosystems 2009-2009

Accounting Specialist - Wichita, KS (June, 2009 –November, 2009)

Bank of America 1998-2009

Customer Service & Sales Specialist – Wichita, KS (February, 2008 – February, 2009)

Certified Teller-Charlotte, NC (June, 1999-November, 2000)

Remittance Processing (Lockbox) Associate- Charlotte, NC (August 1998-June, 1999)

Typed Letters Company 2006-2007

Customer Service/Front Office – Wichita, KS (November, 2006-July, 2007)

Advance America Cash Centers 2002-2006

Branch Management – Wichita, KS (January, 2006-November, 2006)

Branch Management – Norcross, GA (January, 2002-August, 2004)

I kon Office Solutions 2005-2005

Meters Acquisition Associate – Duluth, GA (January, 2005-November, 2005)

Education

Strayer University, Atlanta, GA.

Honors B.S. in Accounting

Pu rsuing M asters in Accounting and Financial M anagement

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