Customer Service Administrative Assistant
Resume:
Delisa C Fryer
***********@*******.*** or ******.******@*******.*********.***
Objective: Human Resource Generalist position where I can utilize my skills
and experiences to further the company's goals.
Skills (MBA) Master Health Care Management
Proficient in Microsoft Word, Excel, PowerPoint 40WPM
Administrative Assistant/ Customers service
Strong organization, communication and analytical skills
EMPLOYMENT HISTORY
Self Employed 03/2010- Present
Tutor/Consulting
I offer online tutoring in the subjects of (English Composition I, and II,
Ethics, Marketing, and Marketing Management, Management, Human Resource and
Business). I have a strong desire to ensure student success. Strong
communication skills (written, verbal, presentation, and interpersonal as
demonstrated by: data sheet, diplomas, degrees, transcripts,
certifications, CVs/Resumes, and in personal interview). I have skills to
establish and maintain effective relationships, especially in an online
Techno-literacy environment.
Frator Heru Institute
Faculty Member - Volunteer Position Basic Computers 2008 -2010
Community Teaching the Basic Computer Knowledge and the principles and
methods for curriculum and training design, teaching and instruction for
individuals and groups, and the measurement of training and its effects.
Preston Plus
11/20/2009 - 03/27/ 2010
PA Unemployment Compensation Tax Assistant
. Analyzed data and interpreted primary and secondary materials
. Answered telephone, intercepted and directed telephones calls,
transmitted messages \ fill in for front desk operator
. Prepared background papers, and briefing documents, for audit
. Researched tax information, prepared unemployment compensation tax for
clients
. Maintained and established policy & procedures necessary to trouble
shoot recorded and report issues, recommended resolutions options to
consumers. Also worked in Payroll Department
All City Self Storage
Office Manager/ Counter Customer
12/23/2007 - 09/28/2008
. Counter Customer Service /Office Manager Greet Customers
. Maintained office inventory and implemented office procedures and
regulations
. Took applications, moved customers in and out storage units, entered
data in computer system
. Updated and maintain files, keep records of locks, and unit cleaning
for maintenance personnel
. Typed, faxed, answered telephones and performed all other office
procedures
APPLE ONE, Assigned to NCO Department of Education 06/03/2005 -
01/28/2006
Collections/Customer Service Representative
. Maintained Company's website
. Collected and managed student loans
. Trusted to supervise and manage special projects as assigned by
supervisor
Accu Staffing
Administrative Assistant /Human Resource Dept/ UPS
10/26/2004 - 02/25/2005
. Assisted and explained the all benefits programs, including medical,
dental, life, disability and 401(k)
. Assisted in administration and compliance of all policies and
procedures; served as back-up to the receptionist
. Acted as the primary resource for bi-weekly payroll administration and
processing for 250 employees in the ADP Pay expert system Entered new
hire data and bi-weekly changes into the ADP HRB system
Self Employed House Manager 06/20/2001 -12/20/2003
. 24 hour care in a small group home; help to enable aged and disabled
individuals to achieve or maintain personal self-sufficiency, to help
them reduce or prevent dependency, and to assist them to accept and
understand dependency when it occurs because of illness, accident, or
normal aging.
. Day activity and health Services (DAHS). Coordinated patience daily
activity and assisted with job and Doctors appointments/ schedules
. Emergency Response Services (ERS) - operated and maintained an
electronic signaling device that was used in emergencies; performing
fire drills, for safety
. Meals services cooked and serviced daily Meals (HDM)
. Personal Attendant Services distribution of Medications
Education Colorado Technical University MBA-Master of
Business Administration/Healthcare Management in Progress graduation date
06/22/2011 BSBA Bachelor of Science in Business Administration/Human
Resource Management Sigma Beta Delta International Honor Society in
Business Management, and Administration CTU Alumni Association
Contact this candidate