Manager Assistant

PROFILE

Creative, detail-oriented problem solving Administrative Support

Professional with extensive experience in fast-paced office environments.

Unique ability to proactively facilitate communications between all levels

of management and team members. Successful record of accomplishment of

reliability and trustworthiness for maintaining a professional attitude.

Key strengths include.

(Office Administration (Problem Resolution (Record/ Chart

Maintenance

(Telephone Screening (Department Reports (Patient Hospitality

(Meeting Organization (Document Design (Business

Communications

EMPLOYMENT HISTORY

Team Assistant 2005 to 2011

People Encouraging People Glen Burnie, MD

. Provided administrative support for immediate team members and upper

management including monthly reports, scheduling, business

communications, and several aspects financial and billing tracking.

. Triaged all calls, including de-escaltation from clients and their

supports in the community.

. Controlled and maintained office supplies, printers, fax machines, and

copiers.

. Created, documented, and distributed comprehensive reports and

outcomes for all levels of management.

. Assured and maintained proper protocol, record keeping, forms, and

filing of all team and client information using COMAR and HIPPA

guidelines.

. Conducted training of team members on a variety of subjects to

increase productivity.

Sample Programmer/Lead Clerk 1997 to 2005

International Communications Research

. Ensured accurate preparation of information in an efficient and timely

manner using a variety of MS Office Suite programs depending on the

nature of the job.

. Verified hardcopy and digital files and presented solutions to fix any

problems.

. Ensured projects met stringent deadlines, completed accurate flow

charts of processing, created reports to distribute information

. Delivered quota sheets, reports, statistics and dispositions for daily

and final information distribution .

. Supervised and participated in phone lookup, mailings, and handling

all of materials required to complete tasks.

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ACCOMPLISHMENTS

. Developed then implemented new processes to ensure confidential

records were kept current and complete. Trained team on newly created

forms and scheduling for recordkeeping. Recognized by Performance &

Quality Service Director for successful implementation.

. Resolved complex billing issues with a new provider for the state by

developing a new tracking system and better communications between

provider and primary contacts, this corrected revenue problems and

increased our billing amounts. Special appreciation expressed by CFO,

Divisional Director, and Manager.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Psychology/Biology Ashland University

Ashland, OH

Growing Assertive Community Treatment in Maryland

University of Maryland MHSTC

ACT Outcomes Training Seminar

University of Maryland MHSTC Baltimore, MD

Crisis Intervention for People With Co-Occurring Disorders

University of Maryland EBP Center

Boundaries Training

People Encouraging People Baltimore, MD

First Aid Certification

People Encouraging People Baltimore, MD

Adult CPR Certification

People Encouraging People Baltimore, MD

The Indispensible Assistant Skill Path Trainings

Baltimore, MD

The Administrative Assistants Conference Skill Path Trainings

Annapolis, MD

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PROFESSIONAL AFFLIATIONS AND MEMBERSHIPS

International Association of Administrative Professionals

Member-at-large

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