Quality Assurance Engineer

CHARLES (CHUCK) SHRIVER

E-mail: ********@*****.***

LinkedIn: http://tinyurl.com/5vqq4qa

Round Rock TX / Columbus, OH Cell: 512-***-****

Willing to relocate. U.S. Citizen.

QUALITY ASSURANCE TESTER

MTA Database Fundamentals MCP, Software Test Engineer (ASTQB CTFL) and ITIL

V3 Foundation certifications. I am an experienced Quality Assurance Tester.

I bring a strong passion for Quality Assurance and helping to build the QA

efforts within an organization. I have successfully analyzed and created

data, documentation and system improvements to ensure the integrity of

applications.

TECHNICAL EXPERTISE

. Software Quality Assurance

. System Testing

. Documentation

. IT Production Operations

. Tivoli Workload Scheduler (TWS)

. CA ESP Scheduler

. Web Applications

. MAC OSX

. HP : Quality Center, QTP, Service Manager

. Manual Testing

. SQL

. LifePro (Insurance application)

. SAMS-E

. Microsoft : Office, Sharepoint, SQL Server, Visio, Windows (XP, Vista, 7)

CAREER HISTORY

Pro Unlimited, Cigna, Austin, TX

Business Analysis Specialist 2013-

Present

. Responsible for Cigna Supplemental Benefits production batch cycle

schedules. Provided technical oversight on the early production phase of

the conversion from TWS to CA ESP Scheduler. Recommended, provided,

documented and tested changes. During batch cycle, the system drives

LifePro, which uses Microsoft SQL Server.

. Developed and established testing standards for updated batch schedules.

. Communicated progress, results, and other relevant information to project

stakeholders and management.

. Updated and created LifePro Job Scheduler configurations and calendars.

. Documented, implemented and provided on-going second level production

support for LifePro and batch scheduling. Deliverables included Visio

process flows and written procedures to support complex functions.

. Trained new production operators and support personnel.

. Working remotely from Ohio, in addition to working onsite.

Freelance Tester, Round Rock, TX 2009-2014

. Performed paid software testing on short-term fast-turnaround projects

involving web/mobile sites, mobile apps and desktop software. Platforms

included Windows and MAC OSX.

. Clients include uTest, PayPal Bug Bounty and Yahoo! Bug Bounty.

Amer Technology, Temple, TX

Tester 2011-2011

. Test team member at McLane Advanced Technologies, via GlobalSCAPE. The

project used Agile methodology.

. Performed System Test and Regression Test of improvements to the U.S.

Army SAMS-E (Standard Army Maintenance Management System - Enhanced)

application, which is based on Windows, .NET and Oracle RDBMS. This

included software and documentation.

. Ran automated QTP test cases stored on Quality Center.

. Analyzed documentation and technical specifications to determine intended

functionality.

. Created, reviewed and updated test cases according to IEEE 829.

. Wrote anomaly (bug) reports.

IBM, Austin, TX

1988-2009

Programmer-Senior Software Engineer

. Operating system and middleware software testing projects, including web,

network, system management (Tivoli) and client-server software.

Participated in 18 software test projects; was a test lead on 10 of the

projects. Work included Functional, System and Integration test phases.

Received multiple awards.

. Leader in developing IBM's SOA (Service-Oriented Architecture) testing

practice. Created template test plans, strategies and modified IBM's

internal SOA development method.

. Ensured that testing activities allowed applications to meet stated goals

and identify issues.

. Created test cases using requirements and design specifications.

. Collaborated with testers on other test teams to share results and create

standards.

. Communicated test progress, test results, and other relevant information

to project stakeholders and management.

. Performed on-site global customer test planning consulting on multi-

million dollar projects. Clients included Dubai Municipality (government

services web portal).

PUBLICATIONS

Co-authored the article Testing SOA Solutions in SOA World magazine.

EDUCATION

B.S. in Computer and Information Science, The Ohio State University

Contact this candidate