Customer Service Management
Resume:
Iykia T. Bowman
***********@*******.***
Philadelphia, PA 19143
CAREER STATEMENT:
I am an intrinsically motivated individual with the proven ability to
successfully support management and staff. I am looking to utilize my
skills to help develop innovative solutions for increasing reliability,
employee retention, and improving productivity
EDUCATION:
University of Phoenix, Philadelphia PA
(Business Management) May 2007-July2008
Strayer University, Philadelphia PA
(BBA Concentration: Management) Oct 2008-Present (Expected date of
graduation winter 2011)
WORK HISTORY:
Christian Light Educational Center, Philadelphia, PA
Assistant in Management (2005-Present)
. Administrative duties that include bookkeeping, typing, filing,
faxing, and cash reconciliation
. Conduct staff performance evaluations and staff development training
. Assist with new employee training
. Enrolling new students
. Assist Director in Managing facility comprising faculty of 12 and
about 50 children
. Maintenance of facilities
Teaching Assistant (2002-2004)
. Assisted teaching children skills in the core subject areas including:
reading, math, science, and writing
. Designed lesson plans for teaching 10 or more students incorporating
standards based and developmentally appropriate instruction
. Ensured classrooms were in proper order
. Provide a nurturing environment for students
Haagen Daz (Cashier), King of Prussia Mall, King of Prussia PA (July 2000
to Aug 2001)
. Performed daily cash transactions in a fast paced environment
. Managerial skills, training new employees
. Maintained a clean and safe work environment
. Responsible for closing store
. Promoted customer service standards and quality to customers and
making sure that all customers needs were met effectively
RELATED SKILLS:
. Competent in the use of Microsoft Office Suite: Power-point, Excel,
Word, Access
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