Sales Manager

GARY KLOOSTERMAN

*** ***** ***., #*

Tampa, FL **606

Cell: 269-***-****

****************@*****.***

_________________________________________________________________________________________________________

SUMMARY OF QUALIFICATIONS

Excellent team builder with a solid background in bank management, manufacturing supervision, retail ownership / management,

and residential real estate ownership / rental. Experienced in escalated problem resolution and project management. Consistently

exceeds all personal goals, corporate goals, and customer expectations.

_________________________________________________________________________________________________________

PROFESSIONAL HISTORY

OFFICER, CUSTOMER RELATIONS MANAGER/ OFFICE OF THE CHAIRMAN,

PNC Bank, KALAMAZOO, MI Aug 2005 to Jun 2010

• Provided high level problem resolution and customer support, for the Bank’s Executive Offices.

• Interfaced with key corporate contacts within the bank’s legal department, default management, operations department,

credit card, and branch network. Used obtained knowledge to coordinated and reply to all federal, state, and local

regulatory agencies.

• Consistently achieved 150%+ of departmental goal, by assuming total responsibility of complex customer issues. Acted as

customer advocate and bank liaison in determining course of action.

• Coordinate, manage, and implemented special projects in the best interest of the bank, and its customers.

THREE RIVERS LOCATIONS/SALES MANAGER

FIRST NATIONAL BANK OF THREE RIVERS, THREE RIVERS, MI Mar 2004 to Jul 2005

• Performed outside sales calls, assisted and coached branch staff in sales efforts, and exercised executive and

administrative control over the functions of three branch locations.

• Managed a service team of fifteen branch personnel. Implemented a personnel rotation, within the Three Rivers branch

network, to obtain a 125% increase in corporate referrals for additional bank products/services.

• Represented the bank in community activities, including business, charitable, civic and social organizations, to maintain a

corporate presence.

PRODUCTION SUPERVISOR

SUMMIT POLYMERS, INC., VICKSBURG, MI Mar 1999 to Feb 2004

• Supervised, trained, evaluated, and coached sixteen shift operators, utility personnel, and two paint technicians, in a

production environment.

• Implemented and assisted hands on with all assembly activities assigned to the finishing production area, while

conducting audits and managing all productivity reporting.

• Assured compliance with all applicable industry regulations, and corporate policies.

• Consistently led all production assembly shifts, in machine and labor efficiency.

PRESIDENT/OWNER

F.B.A.A. INC., SARASOTA, FL Nov 1994 to Jan 1999

• Complete responsibility over two retail locations, a wholesale business, and a unique delivery service.

• Responsible for purchasing, accounts payable/receivable, customer assistance, equipment-care, payroll, and all areas of

government taxes/policies.

• Managed twenty five employees, while focusing on sales strategies and new marketing techniques focused on obtaining

additional shares of the local retail market.

OWNER/OPERATOR

PROPERTY RENOVATION/RENTALS, SARASOTA, FL Sep 1992 to Jan 1999

• Purchased, renovated, rented/sold residential properties.

• Complete contractor supervision, material ordering/purchasing, and scheduling the labor to complete tasks.

• Tasks included day to day tenant correspondence, accounts payable and accounts receivable, budgeting for property

improvements, and all areas of tenant satisfaction.

_________________________________________________________________________________________________________

EDUCATION

WESTERN MICHIGAN UNIVERSITY,

Bachelor of Business Administration, Department of Management Sep 1986 to Jun 1990

_________________________________________________________________________________________________________

REFERENCES FURNISHED UPON REQUEST

Contact this candidate