Sales Engineer

801-***-**** (cell)

**** **** ***** *****, ********, Utah 84003

*********@***.***

EDUCATION B.S. in Electrical Engineering, University of Utah, Salt Lake

City, Utah, June 1991

M.B.A., Westminster College, Salt Lake City, Utah, May 1999

Graduate Certificate - Information Resource Management, May

1999

Pragmatic Marketing Certified - 2009

TECHNICAL KNOWLEDGE Server/Desktop Management Tools (Microsoft Systems

Center, Altiris, LANDesk), Windows Operating Systems (Server up to

2008 / Client up to Win 7), Macintosh, Linux (Redhat, SuSE),

Solaris, HP-UX, VMWare (ESX, Workstation, VI Client), MS Office

PROFESSIONAL EXPERIENCE

Senior Product Manager - Symantec, March, 2009 - Present

Product Manager responsible for all aspects of product

lifecycle including strategic and tactical planning activities,

product and market requirements gathering, business case

development, agile development process management, and enterprise

account management. Product set includes several unrelated and

technically diverse products. The products currently being managed

include different product life-cycle phases such as an End-of-Life

product, a mature product, and a new product development and

market introduction. Products currently under management generate

over 60M$/year. Duties also involve the management of off-shore

development (India) and management of remote team resources.

Solution Architect (Technical Marketing Mgr) - LANDesk/Avocent,

August 2008 - Jan 2009

Server segment product evangelist and subject matter expert on

server management, Linux/Unix solutions and asset management.

Responsibilities included: specifying market requirements for

current and future products by conducting market research

supported by on-going visits to customers and non-customers,

driving a feature solution set across the business line team -

including development, marketing (external), through market

requirements, product development, and positioning; assisting in

the development of a go-to-market plan and personally performing

the technical marketing portion of the plan (white papers,

solution guides, marketing brochures, flash presentations, trade

show literature, etc.); and assisting in analyzing potential

partner relationships for LANDesk products.

Product Manager/Business Line Manager - LANDesk/Avocent, October 2007

- August 2008

Traditional product management duties over LANDesk Server

product line (systems management of Windows, Linux and Unix

systems) working within an agile development process.

Responsibilities include managing the entire product line life-

cycle from strategic planning to tactical activities, product and

market requirements gathering (customer, non-customer, analysts),

competitive analysis, hand-off to development, and agile product

development management. Cross-divisional lead in the "business" of

selling LANDesk products within Avocent's Management Systems

division (MSD). This includes technical training, sales training,

channel training, operational process creation/adaptation, and

marketing events for product promotion/lead generation.

Corporate SE (Technical Marketing Mgr) - LANDesk, June 2006 -

Sept. 2007

Responsibilities include those mentioned in "Solution Architect"

role above. Additional duties included: Architected and deployed a

remote server demonstration lab using VMWare ESX for field system

engineer usage; Lead SE responsible to help train/mentor a

separate division (both sales and system engineers) within Avocent

on the LANDesk server product portfolio (Avocent purchased LANDesk

in August 2006).

Global Segment Specialist (Technical Marketing Mgr) - Altiris, April

2003 - April 2006

Responsibilities include those mentioned in "Solution Architect"

role above. Additional duties included: Advisor to Product

Management on server segment trends (server consolidations,

power/green initiatives, high availability computing, security,

systems management) and pre-sales lead for Altiris Unix/Linux

solutions (supporting AIX, Solaris, HP-UX, and Linux variants).

Post sales support included Altiris product training and

Professional Services engagements. Customers varied from SMB

(Small to Medium Business) to large enterprises

Director, System Engineers - Altiris, October 2001 - April 2003

Responsible for directing the sales and technical efforts of

Corporate System Engineers, Strategic Alliance Engineers

(dedicated to specific strategic partners), and Western U.S. Field

System Engineers. Duties included hiring, training, mentoring and

assisting Field SEs in pre-sales technical roles. Successful quota

attainment during the entire length of time in this position.

Primary System Engineer assisting in the development of Altiris

sales into Latin America.

Corporate Systems Engineer - Altiris, May 2001 - October 2001

Direct sales support and technical problem resolution for entire

Altiris Field System Engineering organization (30+ SEs). Included

problem resolution relating to Altiris product suites, networking

issues, operating system issues and customer environmental issues.

MCSE Certification obtained (Windows 2000). Included on-site

customer presentations/installs when necessary.

Lead System Architect / SAN Architect - Center 7 / MTI, October 1999

- April 2001

Responsible for Non-IT engineering group. Included all aspects of

team project planning and direction. Instrumental in creating

strategic vendor alliances and the creation of a new business unit

within the company. Lead architect responsible for the design and

integration of all Non-IT device management and monitoring

solutions into CA's Unicenter TNG.

Provided Storage Area Network (SAN) architecture, design,

configuration, and remote management to meet customer storage

requirements. Included storage array configuration, network

design, and system connectivity of high availability MTI RAID

products to various operating and file systems (AIX, Solaris, HP-

UX, Linux, NT, NDS, Veritas). Duties included software

configuration and hardware maintenance. Product designs include

fiber channel components as well as NAS, NFS and CIFS storage

solutions.

Senior Systems Engineer - Albertsons / American Stores Company, May

1999 - October 1999

System design and support for 1200 in-store computer systems

(Sun Solaris 6-7 for Intel, IBM AIX 4.X, NCR MP-RAZ). Design,

implementation, and troubleshooting operating system problems

which included shell scripting, hardware and software support, on-

call support, help desk escalation support, and network

communication support.

Rick Gines

Rick Gines

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