Manager Customer Service
Resume:
ROY COHEN
Los Angeles, CA
*****.****@*****.***
Professional Experience
Noble Builders Inc., Los Angeles, CA December 2009-Present
Sales and Finance Manager
• Consult and sell construction projects of residential and commercial redevelopment.
• Analyze construction and project plans including evaluating profitability while generating budgets.
• Audit and report expenses, bill rates and margins across the projects.
• Customer service and manage integrated daily visits in project site, tends change order according to customer needs and
assistance with financial issues.
• Manage and negotiate with various subcontractors, overseeing the quality of the work, and the standing timetable.
United Mizrahi-Tefahot Bank, Tel Aviv, Israel April 1999-November 2009
01-11/2009 – Senior Financial Manager - Israel Securities Authority, Hafez Haim branch-Petah Tiqwa.
• Successfully analyzed and managed over 300 six-figure investment portfolios.
• Underwriting and analyzed credit requests for financial investments in the global market.
• Consulted, traded and tracked sound investment plans for high-profile clients.
• Developed structured products and strategies of fixed income in order to insure rate of exchange and meet the speculator’s
goals.
• Professional manager of 25 Personal Bankers leading on all financial investment products while providing daily survey together
with interpretations of the markets.
2006 – 2009 - Business Manager & Assistant Branch Manager, Savyonim Branch-Yehud.
• Effectively planned, directed and supervised business development strategies of the branch.
• Audited and maintained bank’s financial sheets and expense reports.
• Oversaw, reviewed Accounts Receivable and Accounts Payable of the branch on a daily basis.
• Underwriting and analyzed credit requests by clients involved in business loans and current loan accounts.
• Consistently advised clients in the area of investments, accounting, credit card and loans.
2002 – 2006 - Bank Services Department Manager, Hafez Haim branch-Petah Tiqwa.
• Attained all department profit and sales targets all four years of supervision.
• Administered, guided, oversaw and controlled work performances of 10 junior employees and cashiers.
• Managed and executed sales, raised capital revenue, recruited and maintained customers.
• Carefully analyzed and negotiated credit repair delinquent accounts receivable including pre-foreclosure and foreclosure.
2000 – 2002- Business Officer-- Hafez Haim branch-Petah Tiqwa
1999 – 2000- Bank Teller-- Hafez Haim branch-Petah Tiqwa
Education
• HaUniversita HaPetuha University, Tel Aviv- Israel- B.A. Business Administration
• Investment Advisor Licensee- Israel Securities Authority - United Mizrahi Bank College
• Proficiency in Microsoft Office, SAP, Citrix, Business Object, CRM - Bank systems, Ticker and QuickBooks
Honors
2010- Invitation to sit on the Corporate Bank’s financial cabinet.
2007 – Individually awarded the “Marketing Excellence Award” significantly contributing to Savyonim Branch- Yehud
winning the “Leader Branch” award ranking our branch top 10 out of 125 company-wide.
ROY COHEN
8550 Cashio St. # 7
Los Angeles, CA
*****.****@*****.***
Languages: English Proficiency, Hebrew Fluency
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