Customer Service Sales

Mary Slagle

***** ****** ***** ~ Dana Point, CA *2629 ~ 949-***-****

**********@***.***

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SUMMARY OF QUALIFICATIONS

Business professional with analytical sales, customer service and

management experience. Earned reputation as an outstanding relationship-

builder. A dynamic, results-driven individual who meets and exceeds sales

goals set forth by management utilizing diverse expertise.

CORE COMPETENCIES

Building Relationships Team-player Oral and Written

Communication

Persuasive Communication Customer-Driven Call Center

Insurance Sales/Underwriting Decision Maker Compassionate

PROFESSIONAL EXPERIENCE

The Speech, Language and Learning Center, San Juan Capistrano, CA

Licensed Speech Therapist

Aug. 2007 to Present

* Execute goals of therapy for children with speech/language delays,

spectrum or sensory integration disorders to communicate more

effectively with measurable success.

* Provide tactics to parents for administration at home utilizing

articulation, behavioral and speech therapy techniques with

clear, concise verbiage.

Safeco Insurance Company, Fountain Valley, CA

Workers' Compensation Account Executive

Jan. 1997 to Dec. 2001

* Grew a book of commercial insurance from $3 to $5.5 million in 2 years.

* Managed accounts using precise analytical skills: examination of

business type, loss ratio and financial stability to determine risk

potential and premium was performed with proven profitability.

* Built sales rapport with agent force using effective communication

skills and regular in-person meetings.

* Compiled proposal information for client presentations on insurance

products.

Safeco Insurance Company, Fountain Valley, CA

Commercial Lines Operations Unit Manager

Sept. 1994 to Dec. 1997

* Managed 20 insurance raters to enhance productivity between operations

and underwriting.

* Improved profitability of commercial insurance department using creative

techniques of management.

Safeco Insurance Company, Fountain Valley, CA

Personal Lines Customer Service

Sept. 1991 to Sept. 1994

* Provided technical support to agents and customers regarding policy

coverage and billing information.

* Contributed to profitability Regional Office by selling products and

services over the phone.

EDUCATION

California State Polytechnic University, Pomona

Bachelor of Arts: English, Minor: Business Administration

Santa Ana College

Associate of Arts: Speech & Language Pathology Assistant

TECHNICAL SKILLS

Microsoft Office, PowerPoint, Excel, Word, National Charity League,

Chairperson for Yearly Fundraiser Grossing $130K.

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