Sales Customer Service
Resume:
Christian Palma
San Diego, CA 92037
************@*******.***
SUMMARY OF QUALIFICATIONS
Trilingual Market Development Executive with 12 years experience in U.S.
and Brazil world class manufacturing and banking environments dealing with
people from diverse cultures and nationalities within Latin America.
Skilled liaison between headquarters and manufacturing operations in order
to achieve market growth and development in South America. Effective Sales
Executive who strives to increase quality and productivity through
relationship management and innovative sales approach. Highly motivated
professional with strong background in sales, marketing, product and market
research, contracts, logistics, training and development, recruitment,
budget and passionate for outside sales and market growth. Fluent in
English, Portuguese and Spanish.
PROFESSIONAL EXPERIENCE
Palma Consulting
01/10 to Present
Latin America Market Consultant
Consulting for Small Lube Companies and Petro-chemicals that seek
development in business and market growth in Latin America. Contributing
with market studies and research, product and label development, logistics,
contracts and ideas to ensure sales and distribution.
Idemitsu Lubricants America Corp.
04/08 - 12/09
Marketing and Sales Representative for Latin America
International assignment to develop strategic sales in Latin America.
Managing and building strong relationship with distributors, OEMs, Large
Industries and consumers. Assigned to develop and grow market penetration
in South America, providing market studies and research, participating in
trade shows, contract negotiations, product development, training, direct
sales and customer service. Developing and creating short and long
forecasts, working directly with Senior Management in analysis of market
penetration and sales approach, bids and budgets.
Trained over 140 Honda dealers in Mexico. Personal training in lubricants
to Honda Management Staff in Mexico, Argentina, Peru and Brazil.
Coordinated a massive product development for Honda in Argentina and Brazil
for Original Parts Sales.
Grew company s penetration, sales, Unit Gross Profit and profits above
expectation within 1 year working only and directly with the South American
Market, triplicating their sales volume and adjusting contracts, budgets,
forecasts and guarantying a continuous revenue stream for the company s
2010 budget.
Responsible for achieving almost 300% market growth and profit from 2008 to
2010
Countrywide Home Loans
Account Executive
08/06 - 08/07
Primary Responsibilities Included: Working with Senior-level staff and
Management to develop the knowledge and skills needed to solicit and
originate Loan Requests Advising potential borrowers regarding
appropriate Loan Programs which may best suit their needs Engaging in
follow-up activities with prospective borrowers Filing Re-negotiations
and Underwriting Program Changes Assisting Loan Specialists in gathering
file documentation Completing Loan Application Forms and Adverse Action
Notices (when appropriate)
From 12/02 to 08/06 I worked for Wells Fargo Bank, N.A. Family and those
were the positions I occupied there during my career with them.
Wells Fargo Bank, Poway Branch
Asst Store Manager - AVP
04/06 - 08/06
As a member of the store management team in medium to large-sized store, I
was responsible for contributing to the overall success of the branch
through quality leadership, customer service, risk management and sales.
Assisting the store manager in establishing sales and service goals.
Creating training and coaching a successful sales, service and referral
team. Responsible for directing staff to maximize resources and achieve
service and sales goals. This includes training and problem resolution.
Responsible for ensuring compliance with audit and operational regulations
and guidelines. Actively selling and servicing new and existing customers
as needed. Assuming the duties of the Store Manager in his/her absence
Wells Fargo Home Mortgage, San Diego Branch
Loan Officer - Home Mortgage Consultant
02/05 - 11/05
Experience in selling, advertising and prospecting customers interested in
purchase or refinance homes or anyone whom is looking for financial
advisory. Prepared to prospect and sell, marketing, management and up to
process and fund any loan.
Wells Fargo Bank, San Diego Branch
Premier Banker - Assist. Vice President
02/04 - 01/05
Managing a premier/excellent household customer portfolio and proactively
cross-selling additional products through referrals and outbound calling
with the goal of acquiring 100% of the customers' financial services
business. Special emphasis is placed on providing customers with personal
financial counseling and lending service. Gaining new customers through
outbound calls (in-person and telephone) and partner referrals. Develops
and maintains relationships with Wells Fargo partners to maximize sales
opportunities.
Wells Fargo Bank, Poway Branch
Personal Banker
12/02 - 01/04
General Bank Business Support to personal or business accounts. Responsible
for opening and managing accounts to provide the best customer service and
to help our customers to achieve and succeed in their financial goals.
HSBC Bank Co., Sao Paulo, SP - Brazil
Financial Consultant
03/01 - 03/02
Financial Consultant for Retirement Plans and Life Insurance. Received an
award for the top 3 in best sales performance and nominee for the Top 30
Million Dollar Round Table Group best sellers (Brazil). Attended to a
personal client book list and set up meetings to sell the bank's services.
Created new ideas and concepts to help the team sales and to reach their
performance goals thru management.
The Leading Hotels of The World, Sao Paulo, SP - Brazil
Sales Executive
03/00 - 6/00
Sales visits to introduce new hotels and sales promotions to its high
profile accounts all over the country. Organized and promoted events for
the hoteliers' visitors through expositions and trade shows.
IBM Brazil
Systems Analyst Sr.
06/99 - 01/00
Began as an intern but shortly after (3 months) was given a promotion to
regular employment status. I worked for IBM.com in Customer Service;
Responsible for all informational results from telemarketing research with
our high potential or regular clients. With this data I developed a career
plan for the sales reps including training and many other strategies to
improve their performance. Responsible for the Phone System Operation at
IBM.com including other managers and directors worldwide.
EDUCATION
Masters with emphasis in Finance
University of Phoenix, San Diego, CA
B.S. in Business Management
Mackenzie University, Sao Paulo, SP - Brazil
Certificate in Business Management
University of California, Extension Program, La Jolla, CA
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