Customer Service Manager

Assistant Secretary

Profile I am a professional who likes to overcome challenges with dynamic

problem-solving solutions. An opportunity to grow in this

reputable company would fulfill my objective for professional

development and would generate positive results in this area.

Education Vocational High School, Office Administration

(Brazil)

FIEO/ Osasco College (Brazil) 1 year of Business

Administration

English Course

Currently enrolled

Relevant Courses:

Computer Science

Phone Ethics

Telephone Sales

CIPA Course (work injuries)

Secretary Model

Professional

Development/sk

ills Assistance to director (Fax, email, letters, telephone, scheduling,

payroll, payment of bills, trip planning, etc)

Customer service skills include establishing and maintaining

relations with clients from national and international companies.

Phone ethics.

Filing, billing review, customer service, daily office tasks

Initiative in dealing with situations within the department.

Supervision of currier and driver

Main secretary directing phone calls to appropriate departments,

answering general questions

Sorting and distribution of mail as well as administration of

outgoing mail

Responsible for the administration of national and international

faxes

Responsible for tending to and tracking visitors.

Excellent organizational skills, disciplined and dynamic.

Good relations with co-workers, discrete

Good presentation

Computer knowledge (MS office)

Experience

mARSHALLS, MA, usa

Customer Service desk, stocking and register

From: Nov 2005 to: May 2010

a otecnica S.A, Brazil

Call Center

From: 02/2001 to: 01/2003

Phone: 4619-9555 speak w/ Ms. Tania

ASCOVAL INDUSTRIES AND COMPANY, BRAZIL

Call Center/Receptionist

From: 09/1989 to: 08/2000

Phone: 4195-5333 speak w/ Mr. Jaime Gianetto - Finance

Manager

alubeta company (basic input for steel industry),

Brazil

Assistant Secretary

From: 06/1988 to: 12/1988

Mec nica paulista, ltda, Brazil

Call Center/ Receptionist

From: 06/1986 to: 04/1988

Observation:

I am available for an interview which would allow me to

better present myself and express my knowledge and

experience. I am licensed and have my own

transportation.

Renata Guimar es Davis

32 Royal Crest Dr. Apt 6

Marlborough, MA 01752

Home: 508-***-**** ( Cell: 508-***-****

***************@*****.***

Contact this candidate