Project Developer

RESUME

PRASAD BHAT

* ****** **, *** **

Newark, Delaware, USA -19702

Phone: 302-***-****

Mailto: ********@*****.***

______________________________________________________________________________________________________ -

____________

Objective:

With more than 5 years of experience in developing IVR applications in the banking domain, seeking a

senior software developer/project leader position, which will allow me to utilize the experience to develop

software solutions and upgrade my knowledge.

Experience Summary:

• More than 5 years of IT experience

• Possess expertise in design and development of IVR applications in TT & Speech mode

• Sound knowledge and experience in MPS 1000 & Nortel Tool - Periproducer

• Sound knowledge of contact center technology and concepts

• Skilled in testing and debugging of the IVR applications.

• Experience in the L3 production support of one of the largest IVRs in the world.

• Solid management skills, demonstrated proficiency in leading and mentoring individuals to maximum

levels of productivity

• Excellent client management skills

Employment History:

Organization Tata Consultancy Services

March 2006 – Till Date

Period

I.T. Analyst

Designation

Technical Skills:

Software Unix, Core Java, Oracle 9i SQL - PLSQL, Periproducer V3.0,VXML

Hardware MPS 1000, Sun Solaris

Tools Quality Center, Exceed, Peregrine Service Center, Maximo, SSH Tectia

Client, ClearCase, Test Director, Eclipse

Domain Experience Banking and Financial Services

Certifications:

Technical Oracle Certified Associate 9i(SQL & PLSQL)

NSE-NCFM Certification: Financial Markets: A Beginners' Module

Financial

Project Details:

Project: 1 IVR Application Support - L3

Customer Bank of America

Period 19th Jan 2009 to Till date

Onsite Coordinator and Developer.

Role

14

Team Size

Newark, Delaware, USA

Location

Description Bank of America Corporation is an American global financial services

company, the largest bank holding company in the United States, by assets,

and the second largest bank by market capitalization.

Maintaining the stability of the production env is the mail task of the level 3

support team.

Responsibilities 1. Maintaining the stability of IVR applications, which serves more than

million customers per day.

2. Emergency code change and deployment of the high severity

production fixes 24x7

3. Performing Disaster Recovery Exercise for each IVR applications in

each data center every year.

4. Identification & Decommission of the servers & applications which are

running under declining technologies, thus providing cost saving.

5. Proactive research of the application code and env, to find issues or

loop holes which can pose risk to customer data

6. Transfer of the work to offshore and its tracking

Skills Peripro V3.0, Exceed, Clearcase, VXML, Java, Quality Center, Maximo, SSH

Tectia Client, Peregrine Service Center, SQL, PL SQL, Eclipse

Project: 2 Call Delivery & Measurement Technology

Bank of America

Customer

01st Jun 2006 to 16th Jan 2009

Period

Module Leader and Developer

Role

25

Team Size

Bangalore, India

Location

Description Call Delivery and Measurement Technology project was focused on providing

the customers of Bank a 24x7 IVR application and also support the call centre

environment, using Nortel MPS 1000 IVR platforms and Genesys based CTI

systems which handles the call routing to the various call centers or LOB.

The project involved both design and development of the IVR applications

which service the various Line of Businesses of the Bank. This application

known as VGS, services Deposit account holders of the bank. Ex: Checking,

Saving, CD/IRA etc.

Responsibilities 1.Requirement gathering from the Clients

2.Design of HLD & LLD

3.Development of the application on MPS 1000 platform using peripro

4.Development of Call & Data routing component for CTI, which is used

for the screen pop up facility to the call center agents

Testing and Debugging

Peripro V3.0, Exceed, Clearcase, Microsoft Visual Source Safe, Test Director,

Skills

SQL, PLSQL

Passport Details:

Passport Number Date of Issue Expiry Date Place of Issue

F6300854 06-Feb-2006 05-Feb-2016 Bangalore, NA

Visa Details:

Visa Type Visa Issue Date

H1 - B(United States) 27-Aug-2008

Education Summary:

Qualification Year Subject

Bachelor Of Engineering 2004 Mechanical

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