Customer Service Manager

Location:

Posted:

July 05, 2011

Lourdes Padilla

San Bruno, CA 94066

*******.*********@*****.***

Objective: To obtain full-time position with a company that will enable me to utilize my

customer service and previous experience.

Qualifications:

• High priorities and standards on punctuality, compliance and responsibility that would

adhere positively to a set schedule environment.

• Effective problem solver with ability to manage multiple projects in a faced working

environment.

• Able to actively participate in a team atmosphere as well as being able to focus and

surpass goals and standards on an individual basis.

• Excellent customer service and organizational skills that would overall benefit the

organization.

Work Experience:

• Apple One Employment Agency Nov 2009/ to present

Answer multiline telephone, screen callers and direct calls to appropriate staff. Provide general

administrative and clerical support to the office manager. Courteously greeting visitors and

directing visitors appropriately. Participate enthusiastically in company events.

• Public Defender Office / Receptionist Oct 2008/ June 2009

Assist all clients in answering questions in regards to their problem at the Public Defenders

Office, forwarding calls, help clients fill out paperwork, appointment settings, translator for all

Spanish speaking clients, clerical tasks.

• City Iron Works / Receptionist Agust2002 / July 2006

Assisted Manager in all aspects, Organize and manage the day-to-day typing proposals for new

client making appointment taking payments, filing all clerical tasks, responsible in setting

customer complaints.

• Lanier Worldwide June 2000/ May 2002

Assisted Manager with filing distribute mail, Help ensure all projects are completed by mark

deadlines, Provide background reception desk duties as necessary, light clerical tasks.

Education: Jefferson High School / Diploma Daly City, CA 1990

Reference: Available Upon Request