Customer Service Data Entry

**** ******* ***** ** *** ***

Stafford, TX *****

Phone 832-***-****

E-mail ****@***.***

Karen Ann Ferrand

Objective To secure a position with an organization that can use the

services of an experienced person and also an organization

that offer possibilities for advancement and expresses

appreciation through financial rewards and growth.

Summary I am familiar with and experienced in office procedures

relating to Management and Customer Service. I can also

supervise workers and gather information, analyze facts,

perform general office duties in a timely efficient manner.

To better serve the customers and my employer in a

professional manner.

Experience November 2007- Present Hyatt Regency Hotel

Houston, TX

Cook 3 in the Culinary Department. My position consists of

preparation, searing meats and plating for large party

lunches and dinners.

2005-2007 Venturi Staffing Houston, TX

(contract for JP Morgan Chase)

Accounting Clerk

Processing customer information thru the Online Banking System that

includes handling checkbook orders, statements, changing

and confirming customer addresses.

1991-2002 JP Morgan Chase Bank Houston, TX

Senior Operator Coordinator

Investigate and resolve problems on wire transfers that are returned

due to invalid account or routing information.

Communicate with both internal and external customers, concerning

wire transfers.

Karen Ferrand

Page 2

1985-1991

Research Coordinator

Investigation and researching lost payments, communicating with

clients and informing them of the status of their wire

payments.

1980-1985

Funds Transfer Reconciler

Responsible for monitoring accounts that JP Morgan Chase holds with

other banks in the U.S. and foreign countries.

Responsible for reconciling and processing funds in suspense accounts

due to insufficient information.

1977-1980

Data Entry Clerk

Input data entry information to create research files. Handle

incoming calls from internal and external customers. File

and archives research folders.

Education 2007 Houston Community College Houston, TX

1975 Marlin High School Marlin, TX

Skills Typing 65 wpm

10-key by touch

Excellent communication skills

Strong research skills

Microsoft Office 2001

Word

Excel

Lotus 1,2,3

Faxing

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